Operations Manager

The University of New Mexico•Albuquerque, NM

19d•Hybrid

About The Position

The Department of Obstetrics and Gynecology at the University of New Mexico is seeking an experienced Operations Manager to support its administrative and clinical operations. The role serves as the department’s human resources liaison, oversees faculty services and administrative support, and supports practice-management processes and initiatives. The ideal candidate communicates effectively, solves problems, balances competing priorities, builds working relationships, and develops processes that promote accountability, efficiency, and excellent service. The position is based at the Health Sciences Center in Albuquerque, New Mexico. It has a hybrid schedule, with at least two days in the office per week after successful completion of the probationary or trial period. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional early morning or evening hours may be required. This is a regular, full-time, benefits-eligible staff position. Employees working in patient-care or clinical areas must comply with the University’s influenza vaccination requirement. A comprehensive post-offer background check, including criminal and New Mexico CYFD fingerprint checks, applies if the employee is located at the UNM Children’s Campus; applicable background-check requirements may also apply to regular staff positions generally.

Requirements

High school diploma or GED.
At least 2 years of experience managing at least one of these functional areas: fiscal services, administration, or human resources.
Three additional years of experience directly related to the duties and responsibilities specified.
Completed degrees above the minimum education requirement may be substituted for experience on a year-for-year basis.
Ability to comply with the University’s influenza vaccination requirement when providing services or working in patient-care or clinical areas.
Successful completion of applicable pre-employment background checks.

Nice To Haves

Bachelor’s degree.
Experience managing human resources functions, including recruitment, onboarding, performance management, and employee relations.
Experience supervising staff and coordinating administrative operations in a complex organization.
Experience in healthcare administration, medical practice operations, or an academic medical environment.
Intermediate or advanced technical skills in Microsoft Excel, Power BI, or similar programs and systems.
Experience in data management, organization, and maintenance.
Demonstrated ability to improve business processes, develop standard operating procedures, and promote operational efficiency.
Strong communication, organizational, and problem-solving skills, including the ability to manage competing priorities and sensitive personnel matters.

Responsibilities

Lead departmental human resources operations, including staff recruitment and onboarding, performance management, timekeeping, HR transactions, and compliance with university policies and procedures.
Oversee faculty services and administration, including faculty recruitment, onboarding, credentialing, licensing, annual reviews, and promotion and tenure.
Supervise administrative support and IT functions, providing leadership to administrative staff and ensuring effective scheduling, meeting coordination, reception coverage, and day-to-day operational support.
Support clinical practice management and assist the Senior Medical Practice Specialist with maintaining, tracking, and managing departmental data tools and data sets.
Assist with required follow-up on clinical documentation and related projects to support optimal revenue capture.
Coordinate departmental events and support staff recognition and engagement initiatives, employee engagement, and workplace wellness.
Foster a positive, collaborative work environment.