Operations Manager

Tharaldson Hospitality•Las Vegas, NV

21d•$40,000 - $50,000

About The Position

The Operations Manager oversees hotel operations and may directly supervise front desk, housekeeping, laundry, and/or maintenance staff, as determined by the General Manager. The role ensures compliance with operational guidelines, hotel and franchise policies, and established procedures. It handles guest complaints and employee issues, supports hiring and wage practices, and performs the General Manager’s duties in their absence. The position also supervises housekeeping activities, including staff training, room inspections, work assignments, inventory monitoring, maintenance reporting, and follow-up on vacant and occupied rooms. The manager may perform housekeeping duties as needed and is responsible for lost and found items. Other duties may be assigned.

Requirements

Valid driver’s license.
Open availability.
Knowledge of inventories, scheduling, and ordering.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Preferably 1 or more years of similar experience in Select Service or Extended Stay properties.
Brand experience preferred.
Preferred education: an associate degree or equivalent from a two-year college or technical school; alternatively, six months to one year of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Monitor and ensure compliance with operational guidelines.
Conduct monthly department meetings to review procedures and solicit employee input.
Resolve guest complaints and employee issues, and respond to inquiries about hotel policies and services.
Assign work and observe employee performance to ensure compliance with hotel and franchise policies and operating procedures.
Assist the General Manager with annual wage scale surveys and ensure wages follow wage and salary guidelines.
Ensure property hiring practices comply with state and federal requirements.
Perform the General Manager’s functions in their absence.
Supervise housekeeping staff and provide training, including safety training and standard operating procedures, as directed by management.
Inspect rooms, including deep cleans, to ensure company quality standards.
Distribute keys and work assignments to staff.
Address guest complaints about housekeeping service or equipment.
Assist the General Manager in selecting housekeeping personnel.
Help hotel management ensure housekeeping staff use efficient and effective procedures.
Monitor linen and guest supply inventory.
Report maintenance repairs and record repair information in the maintenance log.
Complete follow-up on vacant and occupied rooms.
Perform Housekeeper duties as necessary.
Take control of lost and found items as appropriate.
Supervise assigned front desk, housekeeping, laundry, and/or maintenance staff, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties as assigned.