Operations Manager

Ulta Beauty, Inc.•Manor, TX

15d

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and support top-line sales growth. The OM leads Task Associates and the Merchandise Manager and supports the operations of a retail store, including merchandising directives and inventory life-cycle processes. The role focuses on business performance, people development, and operational processes, and calls for operational excellence, results orientation, adaptability, and the ability to lead and develop a team. The OM supports store sales, inventory results, operational compliance, staffing, training, scheduling, and workload completion. The position also involves guest service and product demonstrations, managing store supplies and inventory, protecting company assets, and communicating business trends and operational needs to field leadership. The role requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, with Sunday and Monday shift availability. Attendance at corporate business meetings and conferences is required.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty and credit, payroll, omnichannel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, maximize productivity, meet sales and payroll goals, and complete workload on time and within budget; communicate store needs to the GM.
Review and respond promptly to financial and operational reports, including store visit and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and work prioritization; foster an inclusive environment that supports associate growth.
Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Build professional vendor partnerships to support shipment and planogram expectations.
Model operational excellence by working with the leadership team, setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
Ensure store compliance with company policies, procedures, standards, and dress code.
Ensure execution of ad sets, visual sets, planograms, realignments, and inventory life-cycle processes, including cycle counts, damages, testers, inventory adjustments, returns to vendors, and destroy-in-field processes.
Use company scheduling tools to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss-prevention standards.
Execute daily inventory control processes, including known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.
Attend corporate business meetings and conferences.