Operations Manager (BBS930)

Hire Overseas

2d•Remote

About The Position

The Operations Manager owns the day-to-day delivery of US production, inventory, fulfilment, and logistics through outsourced 3PL and co-manufacturing partners. The role sets daily priorities, holds partners accountable for commitments, resolves operational issues end to end, and provides the Operations Director with accurate reporting and practical recommendations. It is a hands-on role and the main day-to-day point of accountability for partner relationships, multi-channel fulfilment, inventory accuracy, and financial controls. The position is 100% remote and open to candidates based in Latin America. It is full-time, with dedicated hours for team alignment and quality delivery. The role requires availability during US Eastern Time business hours and regular calls with an Australia-based team during the late US afternoon and evening.

Requirements

At least 5 years of experience in fulfilment, logistics, inventory, or production, including managing US operations with US-based 3PLs, co-manufacturers, domestic carriers, and US retail and Amazon requirements.
At least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship, including priorities, SLAs, stock accuracy, invoice checks, and partner accountability.
At least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer relationship, including production scheduling, packaging, quality checks, and corrective actions.
Evidence of independent ownership, such as leading a partner transition or turnaround, accountability for KPIs, recovering disputes or credits, or escalating issues with recommendations.
Confidence using Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems.
Multi-channel fulfilment experience across DTC, wholesale, Amazon, and US retail, including routing guides, BOL, ASN, and EDI.
Strong reconciliation and reporting skills and excellent Excel or Google Sheets skills.
Clear, confident written and spoken English.
Availability during US Eastern Time business hours and for regular calls with an Australia-based team during US late afternoon and evening.

Nice To Haves

Experience with consumer products manufactured, warehoused, and shipped across multiple channels.
Background in organic, health, or beauty consumer goods.
Experience with month-end operations reviews and presenting KPI results and recommendations to senior leadership.

Responsibilities

Lead day-to-day relationships with the 3PL and co-manufacturer, align priorities, confirm commitments and deadlines, and hold partners accountable for delivery.
Report on dispatches, aged orders, production, stock, and risks; compare sales run rates against forecasts and flag variances.
Investigate missed commitments using evidence, drive recovery actions, and escalate capacity gaps and stockout risks before commitments are missed.
Turn the approved production plan into agreed daily and weekly schedules, tracking actual units by SKU and component availability.
Maintain accurate production jobs, purchase orders, receipts, and records in Cin7; document and resolve quality complaints with corrective actions.
Manage DTC, wholesale, Faire, Amazon, and retail fulfilment, keeping PO versions, routing, BOL, ASN, and EDI records current.
Resolve overdue, partial, replacement, and unscanned orders, and track domestic freight through customer delivery.
Coordinate stock counts and month-end reconciliations, and resolve discrepancies across Cin7, the 3PL warehouse system, Shopify, Faire, and Amazon.
Check 3PL, co-manufacturing, and freight charges against approved rates; document errors and losses; and provide Finance with accurate shipment costs and invoice follow-up.
Improve recurring workflows to reduce manual effort and errors, document procedures, and verify AI-assisted outputs.
Analyze fulfilment and freight costs by channel and review packaging and shipping assumptions for new products and bundles.