Operations Manager

PDS Health•Atlanta, GA

15d•$26 - $36

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the Operations Manager Development Program with support from a direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The role is expected to be able to independently manage a dental office within 4–6 months after timely completion of the program. Upon completing the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with the license verified by a motor vehicle record check at hire; alternatively, have reliable alternate transportation that enables timely travel between multiple assigned offices.
Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using sometimes vague or limited information; multitask and prioritize effectively in a fast-paced, sometimes ambiguous environment.
Ability to read and interpret financial reports and legal documents, respond to inquiries, apply sound judgment under pressure, and interpret and apply policies and procedures.
Ability to work with mathematical concepts, including probability, statistical inference, fractions, percentages, ratios, and proportions.
Strong personal responsibility, ability to work with others and accept direction, and commitment to educational advancement and adapting processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize, coach, mentor, train, conduct performance evaluations, provide feedback, and handle team member relations issues.
Strong organizational skills and a systematic approach to assignments, with the ability to resolve confusion and bring order to complex situations.
Strong problem identification, analysis, and resolution skills; detail orientation, organization, process focus, initiative, and patient focus.
Ability to create presentations and deliver them effectively.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational best practices, and learn to create an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain team members who are a good fit.
Assess, investigate, and resolve staff and patient issues by analyzing circumstances and developing timely, effective solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Demonstrate proficiency in and adherence to cash management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide effective leadership, coaching, and mentoring to identify and implement improvement opportunities.
Maintain commitments and open communication with direct supervisors, building trust-based relationships and raising issues and concerns early.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Develop proficiency with People-related tools and resources, including assessment, hiring, retention, performance evaluation, separation, and compensation processes.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office teams, including leadership and team development.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that improve team member development outcomes.