Operations Manager

Allied Universal • Reston, VA

19d

About The Position

Allied Universal is hiring an Operations Manager to oversee delivery of security services across assigned client sites. The role leads frontline hiring, staffing, scheduling, training, and operational compliance, and provides support and escalation for employees and clients. The Operations Manager promotes high-quality service, workforce stability, and operational consistency by addressing performance concerns, maintaining contractual staffing levels, and building client relationships.

The position manages employee selection and placement, including first-line supervisors; scheduling and workforce coverage; payroll and timekeeping; and employee relations. It also supports contract compliance, manages staffing and overtime, maintains employee records, resolves pay discrepancies, and represents the company in employment-related proceedings. The stated salary is $65,499.98.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company vehicle or a personal vehicle for business purposes.
• Any applicable licensing requirements may be required before employment, subject to state and local laws and regulations.
• At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data for decision-making.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Manage selection and placement of new security professionals and first-line supervisors; create career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers and job transfers using company procedures, aligning rates, schedules, and benefits with post contract requirements; maintain and publish the weekly Open Post List and manage job openings.
• Create, modify, and manage post schedules in WinTeam to ensure coverage; keep schedules maintained and regularly updated.
• Ensure positions are staffed according to contract requirements, manage branch overtime through scheduling and staffing, and maintain a qualified pool of flex personnel for backfill.
• Stay in proactive contact with Security Professionals regarding utilization, training, and readiness for placement; review the weekly No Hours Report with branch Human Resources staff and disposition employees according to policy.
• Receive weekly timesheets, update WinTeam schedules as needed, and run weekly payroll according to company procedures.
• Maintain accurate payroll records, resolve payroll discrepancies promptly, and communicate their status to affected employees.
• Follow timekeeping, meal-break, and rest-period policies; document acknowledgements where applicable and audit timekeeping records weekly.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items.
• Represent the company in unemployment and workers’ compensation hearings or depositions, union meetings where applicable, state agency activities, and other related liability matters.
• Conduct and document employee counseling and disciplinary sessions, follow up to resolve issues, and initiate and document voluntary or involuntary termination procedures as needed.
• Promote employee morale and retention through proactive communication and timely problem resolution; ensure consistent hiring, counseling, disciplinary, and termination practices.
• Enforce post-specific policies and procedures through communication and training, using field training staff as needed.
• Build and develop teams, foster client relationships, and maintain a profitable book of business through collaboration and results-oriented problem-solving.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED