Operations Manager

Maersk•Chesapeake, VA

About The Position

Maersk Warehousing and Distribution USA LLC provides end-to-end warehousing and distribution logistics through a network of storage facilities. The Operations Manager oversees activities related to operations and product development, personally or through subordinate supervisors, with a focus on customer service, quality, productivity, safety, and loss prevention. The role manages operations across Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory, and Auditing. The position works Monday through Friday, 7:30 a.m. to 4:30 p.m. It manages five subordinate supervisors overseeing more than 45 employees and is responsible for the direction, coordination, and evaluation of these units. The role performs supervisory duties in accordance with company policies and applicable laws. The role requires a high school diploma or GED, or one to three months of related experience or training, or an equivalent combination. It also requires the ability to interpret workplace documents, prepare routine reports and correspondence, communicate effectively, perform basic mathematical calculations, reason through standardized problems, and use Microsoft Excel, Word, and Outlook. Spanish bilingual ability is highly desired but not required. The work environment usually has moderate noise. The role regularly requires use of hands, reaching, talking, and hearing; frequently requires standing and walking; and occasionally requires sitting. Lifting or moving up to 10 pounds is regular, up to 25 pounds is frequent, and up to 50 pounds is occasional. The position requires close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammatic instructions and resolve problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available where applicable.

Nice To Haves

Bilingual Spanish ability is highly desired but not required.

Responsibilities

Implement, improve, and maintain departmental operations to provide effective and efficient customer service while focusing on quality, productivity, safety, and loss prevention.
Establish productivity and quality control standards; develop budget and cost controls; and ensure adherence through follow-up and due diligence.
Manage operating budgets to meet planned annual volume, including cost analysis, profit-and-loss accountability, and labor productivity.
Work with associates at all levels to ensure procedures are followed consistently and best practices are regularly applied.
Plan, schedule, and manage daily departmental work to meet or exceed established key performance indicators.
Apply continuous-improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment.
Mentor and coach employees, administer performance reviews and disciplinary actions, and interview employment candidates.
Train employees and ensure they comply with company, government, and customer policies, procedures, and regulations.
Compile, store, and retrieve production data and perform administrative activities needed to manage operations effectively.
Determine responsibilities for organizational and staff positions to accomplish business objectives.
Direct, coordinate, and evaluate five subordinate supervisors and their teams across Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory, and Auditing.
Interview, hire, train, assign, and direct employee work; appraise performance; reward and discipline employees; and address complaints and resolve problems.