Operations Manager

Cencora • Denver, CO

3d • $94,500 - $148,060 • Onsite

About The Position

The Operations Manager leads operations at Cencora’s World Courier facility in Denver, Colorado. The position is onsite with no remote or hybrid option and supports global logistics and storage services for specialty transportation, storage, and distribution, including multinational biopharmaceutical clinical trials. The manager is responsible for staffing, employee development, operational procedures, regulatory compliance, shipment management, cold-chain requirements, station resources and costs, vendor relationships, and quality objectives. The role also collaborates with managers nationally and globally to resolve issues and support business growth.

Requirements

• Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or human resources, generally obtained through a four-year bachelor's degree or an equivalent combination of education and experience.
• At least 5 years of directly related and progressively responsible experience, including at least 2 years at a supervisory level.
• Professional manner and sense of urgency.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management skills.
• Exceptional work ethic and team leadership.
• Professional and approachable demeanor.
• Full understanding of Cold Chain Management.
• Knowledge of training and associate onboarding and offboarding.
• Environmental Health & Safety awareness.
• Security and Access Control awareness.
• Awareness of natural-disaster response plans.
• HAZMAT certification or understanding.

Responsibilities

• Recruit, hire, and maintain talented human resources.
• Develop new employees and oversee staff training in handling procedures, including timely recurrent training.
• Ensure compliance with relevant SOPs and good business practices.
• Develop local operational procedures and policies that ensure quality.
• Review processes and workflows quarterly.
• Collaborate nationally and globally with other managers to develop business strategies, resolve issues, and support growth.
• Delegate responsibilities to ensure shipments in transit through the station are properly managed.
• Monitor station activity, identify resource needs, manage station costs, and maintain quality objectives.
• Ensure critical cold-chain requirements are met and qualify and maintain supporting equipment.
• Comply with FAA, TSA, FDA, and other applicable regulations.
• Troubleshoot problems, manage agent relations, and conduct CAPA assessments and root-cause analyses.
• Conduct performance reviews and evaluations, identify professional development needs, and plan succession for direct reports.
• Conduct quarterly compensation reviews for direct reports.
• Foster a cooperative and harmonious workplace and maintain employee morale through recognition and team celebrations.
• Manage office expenses and meet company reporting deadlines.
• Review KPIs.
• Maintain local vendor relationships and quality standards; review vendor, carrier, and agent contracts and pursue rate negotiations and cost savings.
• Understand and implement new technology to improve performance and productivity.

Benefits

• Medical, dental, and vision care.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Opportunities to participate in employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager