Operations Manager

Common Justice•New York, NY

1d•Hybrid

About The Position

Common Justice is hiring an Operations Manager to support its operations, finance, and administration team. The role reports directly to the Director of Operations and requires in-person attendance at the organization’s Brooklyn office four days per week (80% in person and 20% remote). The person in this role supports technology operations and vendor relationships, office administration and facilities, staff onboarding and offboarding, finance-related processes, and continuous improvement of operational systems and procedures.

Requirements

Three or more years of professional experience, preferably in operations, office administration, facilities, technology support, or a related field.
Comfort using, learning, and troubleshooting technology and software platforms, including Microsoft 365 applications.
Curiosity, resourcefulness, and willingness to learn new systems and processes.
Strong customer service orientation and ability to build positive working relationships across teams.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through on tasks.
Ability to perform occasional physical tasks, including lifting and moving office supplies, equipment, and furniture, and supporting office and event setup as needed.
Dependable, proactive, and committed to maintaining a high level of professionalism and integrity.
Must be based in the New York Tri-State area.
Must attend the Brooklyn office four days per week.

Responsibilities

Manage day-to-day technology operations as the primary on-site staff resource, troubleshooting routine issues and directing staff to the outsourced IT provider for remote or more complex support.
Manage the relationship with the IT provider, monitor service requests, facilitate communication with staff, and participate in vendor check-ins.
Partner with the Director of Operations on cybersecurity awareness initiatives, including coordinating training compliance, educating staff, and supporting efforts to strengthen responses to cybersecurity risks.
Oversee technology equipment inventory and coordinate repairs, replacements, and routine maintenance with the IT provider and other vendors.
Manage organizational software licenses, user accounts, and digital subscriptions.
Oversee daily office operations and maintain common areas, meeting spaces, supplies, and office equipment.
Manage facilities maintenance, repairs, and office improvement projects, and serve as a primary liaison with building management.
Manage facility security operations, including physical access systems and communication with security partners.
Provide logistical and travel support for Board meetings, organizational events, and staff gatherings as needed.
Manage staff and intern onboarding and offboarding, including systems access, workspace preparation, physical access, organizational communications, and tracking the distribution and collection of organizational assets.
Process approved staff and program-related purchases and payment requests in accordance with organizational policies and procedures.
Manage OMNY Card distribution, tracking, and reconciliation.
Cross-train in finance and administrative processes and provide support as needed, including backup invoice entry.
Support continuous improvement of operational systems, procedures, administrative workflows, and documentation.