Operations Manager

Mothership Coffee • Las Vegas, NV

12d

About The Position

Mothership Coffee Roasters is a Las Vegas specialty coffee company with seven cafés, a commissary, a roastery, and retail, online, wholesale, catering, and event operations. The company is building systems to support profitable growth.

This new senior operations role leads the commissary and catering and events operations and is accountable for their performance and financial results. The Operations Manager coordinates with the roastery while the Head Roaster retains day-to-day authority over roasting. The Commissary Manager, Event Logistics Lead, Repair & Maintenance Tech, and delivery team report to this position. The role owns budgets and a P&L, inventory and cost control, and the development of systems to improve speed, consistency, and profitability. Sales secures catering and event business, prepares proposals, and creates Brew Event Orders (BEOs); the Operations Manager ensures orders are supplied and executed successfully and paid on time.

Requirements

• At least 5 years of experience in F&B operations, such as commissary, catering, events, roastery, or hospitality, including hands-on logistics management.
• Demonstrated experience managing and coaching teams, including department leads, and collaborating across functions to influence partner teams.
• Experience owning a P&L, managing food and labor budgets, tracking COGS and waste KPIs, and managing end-to-end inventory.
• Experience with basic invoicing and collections workflows.
• Ability to build scalable SOPs, solve fast-moving on-site problems, and improve operating margins.
• Proficiency in Google Workspace, Slack, and Asana.
• Valid driver's license and willingness to travel between sites.
• Ability to lift up to 50 lbs, stand for extended periods, and work flexible hours including early mornings, evenings, and weekends.
• Current Food Handler card.
• Ability to obtain ServSafe Food Protection Manager certification, which is company-sponsored upon hire.

Nice To Haves

• Experience with Square, QuickBooks, and inventory systems.
• Background in specialty coffee roasting, commercial baking, or high-volume commissary production.
• Familiarity with Coupa, enterprise vendor portals, and tax-exempt documentation.
• Experience with compliance and load-in standards at major convention centers and resort venues.

Responsibilities

• Oversee commissary operations and ensure complete, on-time fulfillment for cafés, wholesale accounts, and catering accounts while managing COGS, labor budgets, waste, and quality standards.
• Coordinate with the Head Roaster on production and staging of coffee and cold brew to meet event and retail demand.
• Review and operationalize BEOs for drop-off and full-service events; lead verification timelines, venue coordination, and post-event reporting.
• Direct warehouse staging, fleet routes, vehicle inspections, and delivery schedules for locations and event venues.
• Own commissary and catering/events P&Ls and budgets; track margins, manage end-to-end inventory systems, and execute cost-saving initiatives.
• Manage post-event billing within 48 hours, oversee accounts receivable escalations, and maintain compliance across enterprise client portals.
• Manage and develop the Commissary Manager, Event Logistics Lead, Maintenance Tech, and delivery staff, including cross-training and bench development.
• Create scalable SOPs, operational dashboards, and cross-functional handoffs; collaborate with Sales and executive leadership to assess the operational viability and profitability of new revenue streams.
• Ensure final BEOs are distributed to the roastery 72 hours before events and confirm coffee supply and fulfillment timing.
• Monitor event issues, ensure they are logged and resolved, and follow up on collections at Day 15 and Day 30.
• Conduct regular one-on-ones and maintain scorecards for direct reports.

Benefits

• Medical, dental, and vision coverage for full-time employees.
• Employee discount.
• The Launchpad Program, including skills development resources, mentor connections, a defined internal growth pathway, and a community that celebrates team members' wins.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed