Operations Manager
About The Position
MV Transportation is seeking an Operations Manager to support, lead, and direct an assigned operating location providing paratransit services. The role supervises service delivery and helps ensure annual business plans are met. The Operations Manager controls the daily operation of the transportation contract in compliance with the contracting agency’s policies and company procedures. The position oversees operational performance, call center functions, customer relations, location staff, safety and training processes, and client communications. It also contributes to audits, operational metric reviews, policy compliance, and labor and employee relations activities.
Requirements
- One to three years of management experience in a similarly sized paratransit environment.
- Ability to work independently.
- Strong written and verbal communication skills.
- Knowledge of contractual obligations.
- Knowledge of company policy.
Nice To Haves
- Experience in scheduling, personnel management, and training.
- Scheduling software experience.
- Experience managing a fast-paced environment.
Responsibilities
- Manage on-time performance and driver availability.
- Manage all call center functions.
- Manage customer relations through direct contact and outreach programs.
- Identify, select, train, and mentor location staff.
- Communicate frequently and effectively with location staff and support team members.
- Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
- Contribute to maintaining the division’s safety culture.
- Maintain routine client contact to meet or exceed expectations.
- Assist with conducting periodic departmental audits.
- Review key operational metrics daily, weekly, and monthly.
- Implement, promote, and adhere to company policies and procedures.
- Participate in location labor and employee relations activities.
- Control the daily operation of the transportation contract in accordance with contracting-agency policies and company procedures.
- Supervise paratransit services to support delivery of annual business plans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
