Operations Manager

CVS Health•Orlando, FL

12d

About The Position

The Operations Manager is a member of the store management team who supports the Store Manager in leading the overall operation of a CVS/pharmacy store. The role drives store execution and performance, builds customer loyalty through excellent service, and maintains an engaged and productive team through leadership, initiative, and example. Areas of responsibility include store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. The position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. Under the supervision of the Store Manager, the Operations Manager leads store crew members, directs store activities, communicates information to crew and supervisors, and supports operational and service improvement plans. The role also assists customers with questions, problems, and complaints while promoting CVS’s customer service culture. This is a full-time position with a flexible schedule that may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent (preferred but not required).

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store’s crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Support the store’s overall management and operations, including sales and inventory management, staffing, training and development, financial management, and customer service leadership.