Operations Manager

MedSpeed • Mountain View, CA

6d

About The Position

The Operations Manager is responsible for the daily operation of a healthcare transportation network. The role leads and develops Logistics Service Representatives, manages client relationships, and works to achieve location service-quality and profit objectives. The position also supports operational efficiency, safety, and service quality while fostering a collaborative team culture.

Requirements

• Excellent written and oral communication and strong interpersonal skills.
• Collaborative work style and ability to work well within and across departments.
• Successful experience applying quality management principles.
• Strong project management skills.
• Strong customer relations skills and demonstrated ability to interact with key decision makers.
• Process-oriented mindset focused on continuous improvement, with excellent problem-solving skills.
• Results- and action-oriented, with a sense of urgency.
• Rational thinker with the ability to excel in stressful situations.
• Demonstrated leadership ability.
• Strong computer skills, including proficiency with Microsoft Office Suite.
• Bachelor’s degree preferred in Business, Operations, Supply Chain Management, or a related field.
• Three to five years of logistics or transportation work experience preferred, or three or more years of management experience preferred.

Nice To Haves

• Bachelor’s degree in Business, Operations, Supply Chain Management, or a related field.
• Three to five years of logistics or transportation work experience.
• Three or more years of management experience.

Responsibilities

• Lead Logistics Service Representatives, including performance management, recruitment, hiring, training, coaching, and development.
• Manage service quality and efficiency through daily observations, review of exception and performance reports, and follow-up coaching.
• Maintain accurate route, client, and variable-stop data in company systems.
• Observe Logistics Service Representative routes to verify compliance with safety, client, and operational procedures and identify improvement opportunities.
• Maintain positive client relationships through regular communication and prompt resolution of service exceptions.
• Maintain a clean and safe work environment and ensure compliance with the company’s Making Every Day Safe policy.
• Review daily vehicle pre- and post-trip inspection checklists, coordinate repairs and maintenance with vendors, and maintain vehicle maintenance history files.
• Assist the operations team with projects to improve operational efficiency and service quality.
• Build and nurture a collaborative MedSpeed team culture.
• Perform other job-related duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Paid time off
• 401(k)
• Discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed