Operations Manager

Builders FirstSource • Oak Grove, MN

17d • $65,000 - $75,000

About The Position

Under the general direction of the General Manager, the Operations Manager oversees multiple operations that control the flow of materials to and from the location in a timely, productive, and cost-effective manner. These operations may include manufacturing, distribution, and warehousing. The role is responsible for the location’s overall operations, facilities, and equipment, including delivery and warehousing functions, staffing coordination, cost control, operational planning, safety, and employee development.

The Operations Manager works across departments to maintain customer service and operational performance, manages employee and process issues, evaluates vendors and services, and implements equipment and facility upgrades. The position supervises employees such as Plant Managers or Supervisors and carries out related managerial responsibilities in accordance with company policies and applicable laws. Occasional travel may be required. The position is located in an open office area, with occasional exposure to outside weather during yard visits and a usually moderate noise level.

Requirements

• Bachelor’s degree from a four-year college or university and four years of directly related experience in the lumber or building materials industry, with multiple assignments in all phases of the business; or an equivalent combination of education and experience.
• Knowledge or experience in building materials, procurement, inventory management, and supervision of people.
• Strong customer service experience and good organizational skills.
• Ability to read, analyze, and interpret common financial reports, trade journals, and legal documents.
• Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community; write speeches and articles; present information to management, public groups, or boards; and persuade individuals or groups toward mutually desired outcomes.
• Exceptional leadership and teamwork abilities.
• Ability to apply practical mathematics, including fractions, percentages, ratios, proportions, basic algebra, and geometry; calculate figures and amounts; and develop and interpret graphs and charts.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and develop alternative courses of action for varied problems.
• Thorough knowledge of, or the ability to quickly learn, order-processing and delivery systems.
• Must know and follow company safety policies and procedures.
• Ability to meet the physical demands of the position, including regularly sitting, using hands to handle or feel, talking or hearing, standing, and walking between departments; specific vision abilities include close, color, and peripheral vision and the ability to focus. Some very limited driving is needed.

Responsibilities

• Manage multiple operations controlling the flow of materials to and from the location, including functions such as manufacturing, distribution, and warehousing.
• Oversee the overall operations and physical condition of the location’s facilities and equipment, including daily delivery and warehousing functions.
• Partner with department lead managers and help train and develop personnel involved in operations.
• Budget and control operating costs to meet or exceed annual profit targets.
• Plan operational strategies and goals, setting department priorities and sequences to support smooth product flow to customers.
• Review team and employee performance using operational reports, including measures such as on-time deliveries, back orders, hours worked, and shipments received; use the information to control costs, prevent delays, and forecast planning needs.
• Resolve issues involving processes, costs, orders, maintenance, inventory control, equipment and trucks, services, and systems that affect customer needs.
• Prepare operations schedules and coordinate staffing matters with team leaders in Warehouse, Shipping, Yard, Office, and Purchasing to support performance and resource utilization.
• Resolve team-member issues affecting division performance and, when applicable, employee-relations issues.
• Coordinate across departments with the Production Manager, Sales Manager, Controller, and other key team members on processes affecting their groups.
• Take an active role in training programs for drivers, yard personnel, and supervisors; motivate employees, maintain a productive workforce, and train successors.
• Analyze and maintain vendor evaluations, recommend revisions, monitor existing services, and initiate new service options.
• Participate in decisions to accept or reject orders.
• Direct implementation of safe operating practices in compliance with company and regulatory policies, including DOT regulations, forklift operations, and OSHA compliance.
• Plan and implement equipment and facility design upgrades and maintenance.
• Participate in professional trade groups, including the Home Builder’s Association, and attend LMC meetings and customer appreciation events.
• Supervise employees such as Plant Managers or Supervisors; interview, hire, develop and train team members; plan, assign, direct, and delegate work; appraise performance; reward and discipline team members; and address complaints and resolve problems.

Benefits

• Annual bonus eligibility, subject to the active bonus policy and its terms and conditions.
• Competitive, affordable benefits designed to support employees and their families; specific benefit offerings are available through the company benefits website.
• Professional development and training, with access to tools and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager