Operations Manager

BCD

8d • $75,000 - $95,000 • Remote

About The Position

BCD Meetings & Events is seeking an Operations Manager to lead a high-performing team and oversee the operations of a complex meetings program. The role guides an experienced, service-focused team, elevates program operations, and supports event experiences from strategy through execution. The Operations Manager serves as a leader for coaching, process improvement, service excellence, and team alignment in a fast-moving, deadline-driven environment. The position is virtual and operates on Eastern or Central Standard business hours, with travel required up to 25% annually.

Requirements

• Five or more years of experience managing a professional team.
• Seven or more years of experience in meetings management and/or client management.
• Ability to lead and coach teams, manage multiple priorities, and meet deadlines and service levels.
• Ability to build trusted client relationships and handle escalations and operational challenges.
• Experience improving processes and maintaining standard operating procedures.
• Ability to collaborate with customers, vendors, and internal leaders.
• Ability to travel up to 25% annually.
• Availability to work Eastern or Central Standard business hours.

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• Strategic Meetings Management Program experience.
• Confidence leading in a virtual team environment.
• Experience with meeting budgets, savings strategies, and reporting.
• Experience with Microsoft Office, Excel, PowerPoint, and Cvent.
• Hands-on experience supporting domestic and international events and group travel.

Responsibilities

• Lead and develop a professional team through clear direction and coaching.
• Manage multiple priorities while meeting deadlines and service levels.
• Build client relationships and handle escalations, service challenges, and operational needs.
• Improve processes, maintain standard operating procedures, and promote consistent, productive, high-quality execution across a program.
• Work cross-functionally with customers, vendors, and internal leaders to deliver events, accurate reporting, and cost-conscious results.
• Support meetings programs and events from strategy through execution.

Benefits

• Flexible working environment.
• Learning and development support and continued education support.
• Comprehensive healthcare.
• Retirement plans.
• Travel and hotel discounts.
• Volunteer and sustainability opportunities.
• Employee recognition program.
• Opportunities to move across roles and global locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed