Operations Manager

AlediumHR•Jacksonville, FL

11d•$75,000 - $85,000

About The Position

AlediumHR is recruiting an Operations Manager for a growing healthcare and technology company in the medical cannabis industry. The company connects patients with licensed healthcare providers for medical cannabis evaluations through telehealth and in-person services. The Operations Manager oversees daily operations and supports expansion of the in-person clinic network. The role must be based in Florida, with Tampa, Orlando, or Jacksonville preferred, and includes regular weekend clinic operations. The Operations Manager keeps clinics staffed, schedules running, and patients well served while developing processes to support additional locations. The role coordinates clinic operations, provider and staff coverage, scheduling, patient service, new clinic launches, operating procedures, and performance data across locations. The person works with Provider Operations, Marketing, Patient Support, Partnerships, and leadership to align patient demand, clinic capacity, and expansion plans.

Requirements

Experience managing multi-site operations, healthcare or clinic operations, retail operations, or a field-based workforce.
Experience recruiting, coordinating, or managing healthcare providers or another professional or contractor workforce.
Ability to manage staffing, schedules, and operational priorities across several locations simultaneously.
Experience training and coaching staff, setting expectations, and following through on performance.
Comfort using operational data to identify problems, make decisions, and measure results.
Ability to learn and use scheduling platforms, CRM systems, workforce-management tools, and healthcare technology.
Clear communication with frontline staff, providers, colleagues, and senior leadership.
Sound judgment under pressure and willingness to get directly involved when a clinic or patient needs help.
Comfort working in the medical cannabis industry and supporting patients and providers seeking access to medical cannabis care.
Availability to support regular weekend clinic operations.

Responsibilities

Run day-to-day operations across clinic locations, ensuring each site has the staff, provider coverage, technology, and preparation needed to operate from opening through close.
Recruit, onboard, and support physicians and other providers; maintain relationships and arrange coverage to meet patient demand across markets.
Manage clinic calendars, provider schedules, appointment availability, and scheduling configurations, adjusting capacity as demand changes.
Recruit, train, schedule, and coach clinic staff; set clear expectations and address performance or service issues.
Lead operational setup of new clinics and pop-up locations, including staffing, schedules, technology, workflows, and opening readiness.
Serve as the escalation point during clinic operations, including weekends, and promptly resolve staffing, scheduling, technology, and patient issues.
Improve the patient experience from booking through the completed visit; work with clinic teams and Patient Support to address delays and recurring problems.
Create and update operating procedures, training materials, and clinic playbooks for consistent use across locations.
Track patient volume, utilization, staffing, cancellations, patient feedback, and operating issues, and use findings to improve service, efficiency, and clinic economics.
Coordinate with Provider Operations, Marketing, Patient Support, Partnerships, and leadership to align patient demand, clinic capacity, and expansion plans.