Operations Manager

Brookshire Grocery Company•Godley, TX

3d•Onsite

About The Position

The Operations Manager provides oversight across all areas of the store and assists the Store Director in operating a convenient, friendly, and clean shopping experience. The role leads and guides Service Specialists and provides training as needed. It includes responsibility for store operations, inventory, sales and labor review, team management, cash handling, product quality and safety, and customer service.

Requirements

High school diploma or GED.
At least 18 years of age.
Two or more years of related experience, or an equivalent combination of experience and/or higher education.
TABC/LACT/AATC certification.
Food Handler certification.
Fuel Operator C training.
Manager Food Safety certification.
Anti-Money Laundering (AML) certification.
Health Insurance Portability and Accountability Act (HIPAA) certification.
Intermediate knowledge of retail grocery store operations and cash registers.
Basic knowledge of Workforce Management (WFM), SAP for reporting, AML regulations, and on-site fuel station procedures.
Basic mathematical skills and ability to count and calculate for cash handling and sales transactions.
Ability to lead and motivate others and communicate effectively in writing and verbally with customers and partners.
Ability to multitask and work in a fast-paced environment; organize, prioritize, and manage time; and maintain confidentiality regarding sensitive information.
Ability to perform basic Microsoft Office functions and learn new technology systems, methods, and processes.
Ability to safely use sharp objects such as knives and box cutters; operate a manual or electric pallet jack; safely operate and maintain department equipment; and use precision hand tools.
Ability to work flexible schedules, including nights, weekends, and holidays.
Partners must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.
Attendance at work is required.
Physical ability to stand or walk continuously; frequently use hands for reaching, touching, or handling; bend, kneel, or squat; and push, pull, maneuver, or lift objects up to 40 pounds. The role occasionally requires fine finger movements, lifting or maneuvering objects up to 65 pounds, and climbing, balancing, stooping, or crawling.
Continuously use close and distance vision, depth perception, or the ability to focus; frequently talk and hear.

Responsibilities

Interview, hire, train, develop, schedule, and direct partners; appraise performance, reward or discipline partners, address complaints, and resolve problems.
Review historical data to predict sales from advertisements and promotions; manage inventory and in-stock levels; review profit and loss, sales, shrink, and labor data, and report related issues to upper management.
Check truck inventories, unload products, and ensure accuracy of inventory, product orders, and related paperwork.
Open and close the store as assigned and follow proper procedures.
Inspect products for quality and food safety, and comply with governmental product-origin labeling requirements.
Prepare and verify store deposits and change orders, balance register tills, and follow tender procedures for checks, credit, debit, coupons, EBT, WIC, AML, and other payment methods.
Notify the Store Director of opportunities to improve processes.
Verify pricing through communication with operations support and use of hand-held scanners.
Maintain a clean, safe, and sanitary workplace and shopping environment by following Company safety procedures.
Provide friendly customer service by greeting customers, answering questions, responding to complaints, and helping customers locate and select products.
Watch for potential hazards and remedy them or place appropriate warnings as soon as reasonably possible; report hazards that cannot be immediately remedied to a supervisor.