Operations Manager-178, Baton Rouge La

Waste Pro USA•Baton Rouge, LA

10h

About The Position

The Operations Manager oversees, coordinates, plans, administers, trains, and provides logistical support for one or more facilities. The role focuses on the safe and effective collection, transportation, and disposal of residential and commercial solid waste and recyclables. The manager drives continuous improvement in operations, customer service, and employee performance; builds relationships with internal and external clients; and maintains service-level commitments. The role includes building and leading a high-performance team, determining staffing levels for seasonal demands, monitoring metrics, and achieving production and performance targets. In partnership with Division/District leadership, the manager meets objectives, provides reporting, training, coaching, and discipline, and escalates issues as needed. The position oversees day-to-day transportation, hauling, and support operations; manages operational metrics and budgets; supports staffing, employee development, and performance decisions; and monitors resource allocation, equipment utilization, maintenance, and costs. It also supports safety programs and training, investigates incidents, ensures regulatory compliance, observes routes, manages routing information, and responds to critical incidents at any time of day or night. The normal work setting includes office, field, and maintenance facilities.

Requirements

Associate's degree or equivalent experience, with at least 3 years in transportation, construction, and/or waste services.
At least 5 years of diverse management experience.
Solid project-management and resource-planning capabilities.
Ability to lead, direct, and delegate.
Experience motivating, coaching, and counseling employees.
Ability to work under pressure, handle multiple projects simultaneously, and meet deadlines.
Proficiency with computer software such as Microsoft Office and Outlook to record, analyze, report, and share information.
Basic math skills and fluency in speaking, reading, writing, and understanding English.
Specialized understanding of DOT and OSHA regulations and requirements.
Experience analyzing processes, summarizing findings, and making recommendations to managers.
Strong organizational and time-management skills.
Strong interpersonal, analytical, written, and verbal communication skills.
Seasoned understanding of waste-industry concepts, practices, and procedures.
Demonstrated ability to build rapport with challenging clients.
Experience preparing and managing budgets and resolving employee-relations issues.
Ability to manage complex, dynamic situations requiring sound strategic and tactical prioritization and urgency.
Valid driver's license.
Ability to use motor coordination and finger dexterity, including keyboarding, machine operation, or driving, for most of the workday.
Ability to exert physical effort and occasionally lift or move objects weighing 40 pounds or more.
Ability to work around physical occupational risks, including cuts, bruises, machinery, and heavy equipment.
Ability to work in environments regularly involving dirt, odors, noise, weather extremes, or similar elements.

Nice To Haves

CDL license preferred.

Responsibilities

Oversee day-to-day transportation, hauling, and support operations, ensuring customer service and refuse hauling without contaminating air, land, or water.
Formulate, manage, and monitor operating metrics; diagnose and improve operational processes, procedures, and customer-service performance.
Participate in developing divisional or district operating budgets and apply best practices for measuring and monitoring them.
Ensure root-cause investigations for incidents and injuries, and follow up with training, discipline, retraining, and reporting as needed.
Participate in operations department reviews, including selection, coaching, discipline, performance evaluations, and training.
Provide input on termination, compensation, bonus eligibility, and promotion decisions.
Develop short- and long-term goals and action plans with Division/District Managers, the Facility Manager, and the RVP.
Participate in P&L reviews and ensure budgets are met, resources are allocated appropriately, equipment is utilized and maintained, and labor and material costs are controlled.
Interact with local city, municipal, and county agencies to strengthen business relationships, promote community involvement, and support customer satisfaction.
Work with functional groups to resolve employee relations issues, build rapport, and champion team spirit.
Assist with developing, implementing, and coordinating divisional or district safety programs; monitor processes and expenses to improve performance and reduce risk.
Conduct monthly or bi-monthly route observations to confirm customer-service standards and compliance with federal, state, and local regulations and contracts.
Monitor routing information to ensure efficient use of vehicles, equipment, and personnel, and close daily routes.
Consult with municipal officials and community groups to foster client relationships and business partnerships.
Monitor DOT and OSHA requirements and ensure regulatory compliance.
Liaise with HR and Safety Departments to develop and implement technical and non-technical training.
Oversee operational safety training and mentor field operational supervisors in safety processes.
Respond to critical incidents at any time of day or night.
Analyze daily work and seasonal demand to determine staffing levels and task execution.
Maintain a positive attitude toward leaders, colleagues, direct reports, and customers.
Attend and participate in assigned corporation-sponsored training courses.
Keep up to date on current technology used by Waste Pro USA, as appropriate to the job.
Perform additional duties assigned by the Supervisor.