Operations Supervisor, Baton Rouge LA

Waste Pro USA•Baton Rouge, LA

11h•Onsite

About The Position

The Operations Supervisor is responsible for supervising daily commercial route service delivery to Waste Pro customers, ensuring contracted services are provided safely, on time, cost-effectively, and in accordance with company practices, procedures, and applicable regulations. The role applies Waste Pro core values and positive leadership principles in supervising drivers. The supervisor oversees route performance, safety, equipment, customer service, staffing, and driver compliance. The position works outside in the field, drives and assists on routes as needed, and may need to address operational issues by phone at all times. A quarterly bonus opportunity of up to $3,500 is offered to eligible route supervisors.

Requirements

High school diploma or equivalent and 3–5 years of experience in transportation, management, logistics, or the waste industry; alternatively, an associate degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, routing assessments, and employee supervision.
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
Basic computer skills and knowledge of Microsoft applications.
Knowledge of OSHA, DOT, ANSI, and other relevant federal, state, and local regulations.
Valid Class A or B commercial driver's license, or ability to obtain one within 3 months of hire, and a personal and business driving record meeting Waste Pro and insurance standards.
Excellent verbal and written communication skills.
Proven customer service skills.
Ability to work independently, make decisions, and resolve problems.
Ability to work flexible schedules, including weekends, and be available by phone at all times for operational issues.
Ability to maintain and portray a positive attitude toward staff and customers.

Nice To Haves

Previous supervisory or management experience.
Knowledge of first aid techniques.

Responsibilities

Supervise drivers and daily operations, greet drivers upon arrival, ensure pre- and post-trip inspections are conducted, and communicate service, safety, equipment, and team information.
Maintain a clean and safe work environment and ensure compliance with company policies.
Reinforce safe work practices and Decision Driving techniques, ensure employees understand safety guidelines, and assist with weekly safety meetings.
Route new service starts, arrange container delivery and service days, review productivity reports, reroute underperforming routes, control labor costs, and schedule timely container removals when service is canceled.
Follow routes and respond to dispatch communications and customer inquiries, complaints, and service issues; clarify unique service requirements with drivers and coordinate with customers, municipalities, and sales representatives as needed.
Conduct route observations to assess safety, cleanliness, container placement and condition, and truck appearance; complete observation reports and identify driver training needs.
Monitor pre-trip inspections, address inspection findings, and coordinate truck repairs with the shop manager.
Monitor driver time and attendance, route sheets, disposal tickets, DOT hours-of-service compliance, and Waste Pro regulations.
Complete accident and injury reports and respond to vehicle accident investigations, workers' compensation matters, and property damage claims.
Train and orient new employees.
Conduct performance evaluations, track attendance, complete disciplinary actions, and attend meetings using positive leadership principles.
Ensure front loaders are cleaned daily.
Drive and assist on routes to cover shortages and help drivers who are behind schedule.
Attend assigned company training, keep current with job-related technology, and perform additional duties as assigned.