Operations Manager

Floor & Decor • Lowell, AR

6d

About The Position

The Operations Manager is responsible for store operations, providing customers with an exceptional shopping experience in accordance with company guidelines for sales, customer service, and associate education. The role helps ensure a safe workplace and shopping environment while supporting store profitability and brand consistency. The Operations Manager assists the General Manager with operational, financial, staffing, customer service, administrative, warehouse, and logistics activities, and supervises and develops associates.

The position involves working in a store environment with frequent exposure to a warehouse and moving vehicles. Occasional travel, including air and car travel, may be required. The role includes physical activities such as lifting, carrying, pushing, or pulling objects and frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Floor & Decor provides equal employment opportunities to associates and applicants without regard to legally protected status.

Requirements

• 3–5 years of retail management experience and demonstrated ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Initiative and ability to work as a self-starter.
• Proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Excellent customer-service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Review profit and loss statements to identify areas for improvement and help the General Manager manage controllable expenses and profitability.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts; supervise inventory-counting processes.
• Assist the General Manager with store-level human resources and loss-prevention issues as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as necessary.
• Coordinate facility management to support customer and employee safety and security.
• Maintain brand, operating, and store-presentation standards.
• Support and model customer service that is friendly, helpful, knowledgeable, and timely; engage with customers during pickup and checkout.
• Handle claims and other KCM/MOD duties as needed.
• Ensure adequate scheduling coverage, especially during peak traffic periods, and interface with corporate headquarters employees.
• Maintain inventory, human resources, and cash-office records and reports.
• Ensure e-commerce web orders, including samples, are shipped.
• Manage the checkbook for P&L and assist the CEM with operational budgets, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers' compensation matters and related claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct or supervise truck appointments, communicate schedules, and manage scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets in coordination with the warehouse team, including pack-out/overnight work.
• Review and assess associate performance in a timely manner; train, develop, supervise, and assign workloads to associates.
• Ensure the store adheres to COP/SOPs and manage direct reports' performance.
• Monitor associate retention and career development, and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes; monitor, maintain, and follow company policies and systems.
• Be available to open and/or close the store effectively and perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed