Operations Manager

Metropolis Technologies • Bayonne, NJ

6d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. It operates a parking network with more than 23,000 employees at over 4,000 locations across North America and Europe. The Operations Manager leads the parking facility’s day-to-day operations, team, customer service, financial performance, safety, and maintenance in Bayonne, New Jersey.

Requirements

• Ability to lead, manage, and motivate a diverse group of team members.
• Passion for delivering excellent customer experience and client satisfaction, including finding unique ways to solve problems.
• Ability to react and problem-solve quickly.
• Experience using computer applications and systems, such as Microsoft Office Suite, and ability to learn internal computer programs.
• Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

• Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

• Resolve client requests and concerns efficiently, communicate proactively with clients, and identify ways to improve operations.
• Hire, develop, train, and supervise a diverse team; determine appropriate staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure parking, security, and cash-control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash-control procedures, expense reviews, and management of the operation’s budget.
• Identify the location’s procurement and vendor service needs.
• Perform general accounting duties, including accounts payable, payroll, and petty cash.
• Monitor facility maintenance and cleanliness standards.
• Monitor and review damage claims, and recommend and implement plans or programs to improve operational safety and prevent similar claims.
• Implement policies and procedures to ensure compliance with OSHA laws.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed