Operations Manager

Konare Law•Frederick, MD

24d•Onsite

About The Position

Konare Law is a mission-driven immigration law firm focused on excellence, innovation, and community impact. The Operations Manager is a member of the leadership team and is responsible for internal workflows, team performance, and organizational growth. This highly experienced leader is expected to own business operations and P&L performance, build teams, deliver measurable outcomes, and maintain accountability in a high-growth, multi-location environment. The role calls for experience in immigration or legal services operations, including familiarity with case workflows, USCIS processes, and client lifecycle management, along with the ability to scale systems, teams, and financial performance. The Operations Manager oversees operations across the firm’s Frederick, Miami, San Diego, Baltimore, and DC offices; owns firm-wide technology strategy and infrastructure decisions; and leads efforts to standardize processes, improve efficiency, and support continued growth. The role partners with firm leadership and HR on strategy, workforce planning, talent acquisition, team development, and a culture of accountability and continuous improvement. This is an in-person position. Konare Law participates in E-Verify to confirm the employment eligibility of newly hired employees.

Requirements

10+ years of progressive operations, business management, or COO-level leadership experience.
5+ years managing multi-site operations or multiple locations.
Proven track record managing budgets of $5M+ and leading teams of 20+ people.
Professional services industry experience required; law firms, consulting, and accounting are strongly preferred.
Experience scaling organizations from 20 to 50+ employees.
Experience owning operational outcomes with real accountability and cross-functional leadership.
Bachelor’s degree in Business Administration, Management, Finance, or a related field required.

Nice To Haves

MBA or advanced degree.
Professional certifications such as PMP or Six Sigma.
Direct experience in an immigration law firm.
Familiarity with USCIS, EOIR, and immigration case processes.
Experience with legal practice management systems such as MyCase or Clio.
Bilingual Spanish/English skills.
Experience in high-growth environments involving 2x–5x scaling.

Responsibilities

Represent the firm in strategic partnerships and business development initiatives.
Partner with leadership on firm-wide strategy, growth, and expansion.
Own and drive full P&L performance, including revenue growth, cost control, and profitability.
Create financial models, forecasts, and budgets to support growth and expansion decisions.
Promote financial accountability across departments by connecting operational performance to revenue outcomes.
Use KPIs, dashboards, and data to inform decisions and improve performance.
Oversee operations across Frederick, Miami, San Diego, Baltimore, and DC offices.
Standardize processes and ensure consistency in execution and client experience.
Build scalable infrastructure to support continued growth.
Facilitate collaboration among the Legal Director, Deputy Ops Manager, Office Administrator, and HR.
Build and scale teams as needed, including from the ground up.
Establish accountability structures, performance expectations, and outcome-linked KPIs.
Partner with the HR Manager on strategic workforce planning and talent acquisition.
Foster a culture of accountability, ownership, and continuous improvement.
Own firm-wide technology strategy and infrastructure decisions.
Implement systems and automation to improve efficiency, reporting, and scalability.
Drive process improvements across intake, case management, and the client lifecycle.