Operations Manager

Kia Forum•Inglewood, CA

About The Position

The Operations Manager leads staff and back-of-house processes to ensure the Kia Forum operates optimally and remains event ready. The role oversees in-house facilities, conversions, and housekeeping operations across the venue property and grounds. It supervises event preparation and services, housekeeping, setups and changeovers, and compliance with Cal/OSHA, Life & Safety, and ADA regulations. The manager works with the Director of Operations to develop and implement departmental procedures, maintains equipment and supply inventories, completes building inspections, coordinates vendors and contractors, and addresses operational challenges through timely corrective action. The role also prepares schedules, monitors operations budgets and expenses, develops employee training programs, and oversees venue cleanliness and organization. The position is classified as exempt and offers annual compensation of $80,000 to $90,000, with the package determined by job-related knowledge, skills, and experience.

Requirements

At least five years of experience in facility management, preferably in a complex, sophisticated, deadline-driven environment.
At least two years of progressive supervisory management experience in Facilities Management, with direct responsibility for supervising and leading staff across a wide range of operating functions in a changing environment.
Excellent communication skills with all levels of the organization.
Strong organization, project coordination, project management, and attention-to-detail skills to meet tight deadlines and work effectively under pressure.
Ability to respond to emergencies in a fast-paced, time-sensitive environment, with demonstrated confidence, decision-making, and multitasking abilities.
Strong leadership skills, including the ability to give clear, concise direction and constructive feedback in a multi-ethnic and multicultural environment.
Technical proficiency in MS Office, including Excel, Word, and PowerPoint, and familiarity with consumer technologies such as social networks.
Experience in project management from a leadership role, including conceptualizing plans and executing them.
Ability to work a flexible schedule that includes weekends, nights, and holidays.

Nice To Haves

Previous experience and certification operating heavy machinery such as forklifts, scissor lifts, and golf carts.
Four-year degree or an equivalent combination of education and experience.

Responsibilities

Lead staff and back-of-house operations to keep the venue operating optimally and event ready.
Supervise event preparation and services, housekeeping, setups and changeovers, and compliance with Cal/OSHA, Life & Safety, and ADA regulations.
Work with the Director of Operations to develop and implement operational and departmental procedures.
Maintain accurate inventories of operational equipment, materials, tools, and supplies used for daily operations and events.
Identify and resolve operational challenges by evaluating solutions and implementing timely corrective actions.
Complete daily building inspections for policy compliance and quality control.
Assist with planning and directing outside vendors and contractors to ensure compliance with contracts and safety requirements.
Enforce operational policies, procedures, and workplace standards consistently.
Prepare work schedules and ensure adequate departmental and event coverage.
Maintain operations budgets and monitor expenses for event-related and building-maintenance invoices.
Develop and implement training programs covering employee roles, responsibilities, safety procedures, and operational standards.
Oversee the venue’s cleanliness and organization.
Perform other duties as assigned.