Operations Manager

Stord•Hebron, KY

17d

About The Position

Stord is seeking an Operations Manager with strong communication skills and experience leading other leaders. The role leads fulfillment-center processes and teams, with a focus on inventory accuracy, warehouse bin accuracy, inventory shrink, and effective use of the Order Management System and material handling equipment. The Operations Manager is responsible for daily operations across inbound flow, put-away, outbound, B2C and B2B fulfillment, and returns; operational performance, staffing, budgeting, and payroll; and successful new-client launches. The role works with cross-functional partners and support teams to achieve operational results. Flexibility to work overtime, including evenings and weekends, is required as business needs dictate.

Requirements

At least 5 years of experience in a high-volume direct-to-consumer environment in a manager-level role or higher.
Experience leading a salaried team of at least 5 employees.
Experience leading a team of at least 60 non-exempt employees.
Experience running and leading a highly technical operation, including automation.
Experience working in a facility of at least 200,000 square feet.
Experience leading or directly contributing to operational startups or change-management projects.
Experience using Warehouse Management Systems (WMS) for configuration and troubleshooting.
Advanced knowledge of Excel.
Bachelor’s degree or relevant experience.
Previous leadership experience.
Strong organizational and time-management skills, with the ability to drive tasks to completion.
Excellent communication and interpersonal skills, including the ability to interact effectively with all levels of management and support teams.
Ability to transport up to 20 pounds.
Ability to perform basic mathematical calculations.
Ability to build effective working relationships.
Ability to work constructively under stress and pressure with high workloads and deadlines.
Ability to use relevant material handling equipment, such as forklifts.
Ability to express ideas clearly and convey necessary information.
Ability to work in a distribution-center environment with exposure to varying heights and temperatures and moderate, consistent noise levels.
Flexibility to work occasional non-standard hours or overtime as business requires.

Nice To Haves

Bilingual in Spanish and English.
Proficiency with Microsoft Office Suite.
Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
Experience with process improvement methods such as Lean Six Sigma and/or Kaizen.

Responsibilities

Manage day-to-day operations for the entire fulfillment center, including inbound flow, put-away, outbound, B2C and B2B fulfillment, and returns.
Lead and develop Area Managers, operations leads, and warehouse associates to achieve daily goals.
Set and maintain operational KPIs, including warehouse location accuracy, dock-to-stock, outbound SLA, order productivity, and personnel productivity.
Oversee inventory accuracy and support quality assurance activities related to the ICQA process area, including SOP compliance, audit readiness, and GMP standards where required.
Manage operational budgeting and payroll (operational P&L).
Ensure scheduling and staffing meet plan.
Ensure operational success during new-client launches.
Develop and coach Area Managers, leads, and associates.
Partner with industrial engineering, solutions engineering, customer quality, and implementations teams.
Work with HR, Safety, Customer Service, and other Operations Leaders to drive results.
Address operational and personnel issues affecting the functional area.
Perform additional duties as assigned.