Operations Manager

CVS Health•Philadelphia, PA

25d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps drive store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through leadership, initiative, and setting a strong example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The role leads and supervises store crew activities, communicates openly and promptly with crew and supervisors, and supports operational and service improvement action plans. It also assists customers with questions, problems, and complaints and promotes CVS’s customer-service culture. The position requires a full-time flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The position is full-time, with anticipated weekly hours of 40. The typical pay range is $19.00–$29.00 per hour; the actual offer depends on factors including experience, education, geography, and other relevant factors. Eligible colleagues receive a comprehensive benefits package supporting physical, emotional, and financial well-being, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer-service culture by greeting customers, offering help, and thanking them.
Support overall store management and policy implementation, sales and inventory management, staffing, training and development, financial management, and customer-service leadership.