Operations Manager

Rawhide Youth Services • New London, WI

24d • Onsite

About The Position

Provides leadership and operational support to the Youth Services team by strengthening administrative systems, accountability, and consistent practices across residential and group home programming. Supports teams in sustaining a safe, structured, therapeutic culture that promotes positive outcomes for youth and staff retention. Oversees quality assurance, purchasing, scheduling, and operational improvement while promoting regulatory compliance and Rawhide standards.

Requirements

• Bachelor’s degree required.
• Supervisory experience required.
• Strong interpersonal, organizational, administrative, written and verbal communication, and decision-making skills; ability to apply regulatory standards; alignment with Rawhide’s mission, vision, and values.
• Ability to engage with youth, including physical stabilizations.
• NCI Crisis Prevention Institute certification recommended.
• Valid driver’s license with an insurable driving record required.
• Must be available to provide campus support through a rotational on-call schedule.

Nice To Haves

• NCI Crisis Prevention Institute certification recommended.

Responsibilities

• Manages, oversees, coaches, and evaluates the Quality, Purchasing, Scheduling, and Administrative Coordinator roles.
• Oversees quality assurance, purchasing and procurement, project management, scheduling, and administrative operations.
• Supports consistent implementation of residential programming, therapeutic interventions, policies, and procedures.
• Ensures applicable Wisconsin Administrative Code and other regulatory requirements are followed and required compliance records are accurate and complete.
• Reviews operational data and processes, partners with residential leadership on improvements, and participates in rotational on-call campus support.
• Ensures effective processes and accountability for purchasing, procurement, quality assurance, scheduling, administrative support, and assigned projects; coordinates resources and monitors operational effectiveness.
• Provides weekly or biweekly supervision to direct reports; sets goals, monitors progress, offers coaching and training, identifies development opportunities, and evaluates performance.
• Supports staff through matrix reporting relationships in collaboration with functional leaders.
• Monitors adherence to applicable federal, state, and local regulations, Wisconsin DCF licensing requirements, Council on Accreditation (COA) standards, and Rawhide policies and procedures.
• Coordinates required documentation, reporting, and submissions to support ongoing compliance and accreditation.
• Role-models and monitors appropriate therapeutic intervention strategies; collaborates with residential leadership to maintain a safe, structured environment; engages with youth and participates in approved physical stabilization interventions as trained and authorized.
• Analyzes operational data and processes to identify improvements in efficiency, consistency, staff effectiveness, and compliance; collaborates with residential leadership to support positive youth and staff outcomes and provides campus support through a rotational on-call schedule.
• Completing required trainings
• Attending educational workshops
• Reviewing professional publications
• Training and coaching support staff
• Establishing staff goals, monitoring progress, and providing feedback
• Appraising job results
• Complying with the Rawhide standard of conduct
• Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide
• Performing other duties as directed or assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Manager