Operations Manager

Ulta Beauty, Inc.•Fort Walton Beach, FL

18d

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that supports store sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail store operations, including realignments, planograms, and inventory life-cycle processes. The role drives store performance, talent acquisition and development, operational processes, and compliance, requiring operational excellence, results orientation, adaptability, and the ability to lead and develop a team. The OM supports store sales, guest loyalty, payroll, omnichannel performance, and shrink goals; reviews financial and operational reporting; manages scheduling and workload within payroll budgets; and may perform makeup applications, skincare analysis, and product demonstrations. The role also recruits and develops associates, promotes an inclusive and engaged team, builds vendor partnerships, and leads execution of operational standards, inventory controls, merchandising, task management, store safety, cash management, and loss prevention. The position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, availability on Sundays and Mondays, and attendance at corporate business meetings and conferences.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals in sales, service sales, guest loyalty, payroll, omnichannel, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling and complete workload on time and within budget; communicate needs to the General Manager.
Review and respond to financial and operational reporting, store visit results, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain diverse talent and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and work prioritization; foster an inclusive environment that supports associate growth.
Support professional development through training, competency-based feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Establish professional vendor partnerships supporting shipment and planogram expectations.
Model operational excellence alongside the leadership team by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Ensure execution of operational work, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and execute workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape to field leadership.
Attend corporate business meetings and conferences.