Operations Manager

Jamestown Management Corporation•Naples, FL

19d

About The Position

The Operations Manager serves as an in-house consultant who provides oversight and direction for operations at selected large properties, property portfolios, or properties where additional engineering resources are needed. The role focuses on advancing property-owner objectives and ensuring that safety, building improvements, maintenance and operation of building systems, tenant service, and financial management of engineering functions support a favorable return on investment and meet high industry standards. The role is expected to be 50% administrative and 50% in the field. Work outside normal business hours may sometimes be required. The Operations Manager supports engineering workforce planning, employee development and training, safety programs, contractor oversight, budgeting, preventive maintenance, property inspections, capital improvements, tenant-space delivery, and sustainability initiatives. The position also helps implement Jamestown Green property-management policies and best practices and provides feedback on operational policies and procedures.

Requirements

Bachelor’s or higher-level degree in business or a related field.
Universal CFC license.
At least two years’ experience in one or more supervisory or leadership roles.
Five to ten years’ experience in commercial or facility operations, or an equivalent combination of education, training, and experience that provides the attributes necessary to perform the job.
Demonstrated leadership skills.
Advanced-level knowledge of fire and life safety systems.
Above-average communication skills and ability to supervise, train, or direct center operations staff or service providers.
Knowledge of Mechanical, Electrical, and Plumbing (MEP) systems.
Knowledge of local, state, and national building codes and regulations, including OSHA and fire codes.
Proficiency with computer applications, including Microsoft Excel, Word, and Outlook.
Ability to safely carry, set up, and climb ladders, and access the property roof using portable or fixed ladders for inspections.
Manual dexterity to use power tools, hand tools, scissor lifts, extendable boom lifts, and other equipment as necessary, and occasionally use a keyboard, mouse, and telephone.
Ability to lift 50 pounds; walk, bend, stoop, climb, reach, and remain mobile around interior and exterior property premises; and sit and stand for long periods.
Speech and hearing sufficient for regular communication by phone, radio, or face-to-face; vision sufficient to read work-related documents and labels; and sense of smell sufficient to detect dangerous odors.

Nice To Haves

A degree from an accredited trade school in HVAC, electronics, or another industry-related trade; trade-related technical training in the US Armed Forces is equivalent to a trade school degree.
LEED designation.
BOMA SMA/SMT or N.A.P.E. designation.

Responsibilities

Assist the property team leader with positioning engineering personnel and distributing team responsibilities to balance resources and priorities.
Collaborate with the General Manager on interviewing, examining qualifications, and assessing prospective engineering employees.
Review and evaluate existing programs, services, and procedures; develop, implement, or guide implementation of new or modified property maintenance programs, services, policies, and procedures.
Serve as liaison with contractors, architects, engineers, and material and equipment suppliers, and take a hands-on approach to property maintenance and feasible repairs.
Ensure adequate inventories of supplies and approve authorized requisitions for equipment and supplies.
Examine operations and advise on employee compliance with laws, governmental regulations, and company policies and procedures.
Monitor team members’ proficiency, attitudes, and advancement potential; provide the General Manager with input and guidance for employee appraisal and career development; and assist with team-member interactions.
Produce training programs and direct required safety training; work with engineering staff to implement safety best practices.
Ensure employees, contractors, building occupants, and visitors adhere to OSHA guidelines and other safety precautions; advise on identifying and remediating safety hazards.
Monitor and evaluate engineering operations of building equipment and systems in support of crisis preparedness and emergency action plans.
Ensure bidding processes and documentation for service agreements are thorough and provide favorable results for the property owner; review draft contracts before approval.
Oversee contractor work to support performance, safety, compliance, and containment of adverse operational impacts.
Advise and assist with development of operating and capital-improvement budgets, and contain expenses without compromising system or equipment effectiveness.
Oversee preventive-maintenance and work-order programs to keep systems and equipment in good repair and prolong their useful life.
Assist the property team leader with developing and managing property Operations and Maintenance (O&M) plans.
Conduct and oversee property inspections, follow up on deficiencies, and project capital-improvement needs.
Review construction drawings and development plans.
Coordinate with the tenant coordinator and property team on landlord’s work, tenant-space delivery, and tenant openings.
Implement sustainability programs and direct actions toward LEED initiatives and certifications.
Implement Jamestown Green property-management policies and best practices; advise on utility consumption and seek cost-effective, environmentally sound utility services.
Provide the VP – Operations with feedback on existing, new, and prospective policies and procedures, including the JCMC Operations Guide; evaluate policies and forms and report findings.
Observe and oversee engineering staff compliance.