Operations Manager

Floor & Decor • La Quinta, CA

7d • $21 - $40

About The Position

The Operations Manager is responsible for all aspects of store operations, providing every customer with an exceptional shopping experience in accordance with company guidelines for sales, customer service, and associate education. The role helps ensure a safe workplace and shopping experience while maximizing store profitability.

The manager oversees operational processes involving inventory, cash handling, facility safety, budgets, brand and presentation standards, customer service, administrative records, e-commerce orders, merchandising, warehouse logistics, and associate management. The position supports the General Manager and works with other store and corporate teams as needed. Occasional travel may be required. The work environment frequently includes a warehouse and moving vehicles, with noise typically quiet to moderate.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment, adapt to change, and act with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle counts and inventory counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources or loss-prevention issues as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as necessary.
• Coordinate facility management to support the safety and security of customers and employees.
• Help the General Manager remain within controllable-expense budgets and improve profitability.
• Ensure brand and operating standards meet or exceed expectations and maintain store presentation standards.
• Support and model customer service that is friendly, helpful, knowledgeable, and responsive for customers and coworkers.
• Engage with customers during pickup and checkout, handle claims and other KCM/MOD duties as needed, and ensure adequate scheduling coverage, especially during peak traffic.
• Interface with corporate headquarters employees.
• Maintain inventory, human resources, and cash-office records and reports.
• Ensure web orders, including samples, are shipped.
• Manage the checkbook for P&L and assist the CEM with operational budgeting, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers' compensation matters and claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct and supervise truck appointments, communicate schedules, and resolve scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets with the warehouse team, including pack-out/overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workload to associates.
• Ensure the store adheres to COP/SOPs and manage direct reports to support performance.
• Monitor associate retention and career development, and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Be available to open and/or close the store effectively and perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed