Operations Manager

Floor & Decor • Waltham, MA

1d

About The Position

The Operations Manager is responsible for store operations, including delivering an exceptional customer shopping experience according to company sales, customer service, and associate education guidelines. The role helps maintain a safe workplace and shopping environment while maximizing profitability through effective operational management. The Operations Manager assists the General Manager across store operations, customer service, administration, warehouse and logistics, and associate management. Occasional travel may be required. The work frequently involves a warehouse environment and moving vehicles, with noise typically ranging from quiet to moderate. Store hours are Monday through Friday, 7:00 AM–8:00 PM; Saturday, 8:00 AM–7:00 PM; and Sunday, 10:00 AM–6:00 PM.

Requirements

• 3–5 years of retail management experience and a demonstrated ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Initiative and the ability to work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects with hands and fingers; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Review profit and loss statements to identify opportunities for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle counts and inventory counting to maintain inventory integrity.
• Assist the General Manager with store-level human resources and loss-prevention issues as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as necessary.
• Coordinate facility management to ensure customer and employee safety and security.
• Help the General Manager manage controllable expenses, stay within budget, and improve profitability.
• Maintain brand, operating, and store presentation standards.
• Support and model customer service; create a friendly, helpful, knowledgeable, and efficient environment for customers and coworkers.
• Engage with customers during pickup and checkout, and handle claims and other KCM/MOD duties as needed.
• Ensure adequate scheduling coverage, especially during peak traffic periods, and interface with corporate headquarters employees.
• Maintain inventory, human resources, and cash office records and reports.
• Ensure e-commerce web orders, including samples, are shipped.
• Manage the checkbook for P&L purposes and assist the CEM with operational budget, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers’ compensation matters and claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct and supervise truck appointments, communicate scheduling, and manage scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets with the warehouse team, including pack-out/overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to associates.
• Ensure the store adheres to COP/SOPs.
• Manage direct reports’ performance, monitor associate retention and career development, and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Be available to open and/or close the store effectively and perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed