Operations Manager

University of New Mexico • Albuquerque, NM

21d • $4,278 - $6,009 • Hybrid

About The Position

The Department of Obstetrics and Gynecology at the University of New Mexico is seeking an experienced Operations Manager to support departmental administrative and clinical operations. The role serves as the departmental human resources liaison, oversees faculty services and administrative support, and supports practice management processes and initiatives. The position calls for a strong communicator and problem-solver able to balance competing priorities, build effective working relationships, and develop processes that promote accountability, efficiency, and excellent service.

The Operations Manager leads human resources operations, oversees faculty services and administration, and supervises administrative support and IT functions. The role also supports clinical practice management, departmental data tools and datasets, and follow-up on clinical documentation and related projects to support revenue capture. In addition, the position promotes employee engagement and workplace wellness.

The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional early morning or evening hours may be required. The position is hybrid, with at least two days in the office per week after successful completion of the probationary or trial period. It is a regular, full-time, benefits-eligible staff position at the UNM Health Sciences Center in Albuquerque, New Mexico.

Requirements

• High school diploma or GED.
• At least 2 years of experience managing at least one of these functional areas: fiscal services, administration, or human resources.
• Three additional years of experience directly related to the duties and responsibilities specified; completed degrees above the minimum education requirement may substitute for experience on a year-for-year basis.
• Employees providing services or working in patient care or clinical areas must comply with the University's influenza vaccination requirement.
• If located at the UNM Children's Campus, the successful candidate must pass a comprehensive post-offer, pre-employment criminal and New Mexico Children, Youth and Families Department fingerprint background check; continued successful status will be verified through periodic future background checks.
• A complete application must include a resume and a cover letter written by the applicant without AI assistance.

Nice To Haves

• Bachelor’s degree.
• Experience managing human resources functions, including recruitment, onboarding, performance management, and employee relations.
• Experience supervising staff and coordinating administrative operations in a complex organization.
• Experience in healthcare administration, medical practice operations, or an academic medical environment.
• Intermediate or advanced technical skills in Microsoft Excel, Power BI, or similar programs and systems, and experience in data management, organization, and maintenance.
• Demonstrated ability to improve business processes, develop standard operating procedures, and promote operational efficiency.
• Strong communication, organizational, and problem-solving skills, including the ability to manage competing priorities and sensitive personnel matters.

Responsibilities

• Lead departmental human resources operations, including staff recruitment and onboarding, performance management, timekeeping, HR transactions, and compliance with university policies and procedures.
• Oversee faculty services and administration, including faculty recruitment, onboarding, credentialing, licensing, annual reviews, and promotion and tenure.
• Supervise administrative support and IT functions, leading administrative staff and ensuring effective scheduling, meeting coordination, reception coverage, and day-to-day operational support.
• Support clinical practice management and assist the Senior Medical Practice Specialist with maintenance, tracking, and management of departmental data tools and datasets.
• Assist with required follow-up on clinical documentation and related projects to support optimal revenue capture.
• Coordinate departmental events and support staff recognition and engagement initiatives.
• Foster a positive, collaborative work environment and promote employee engagement and workplace wellness.

Benefits

• Medical, dental, vision, and life insurance.
• Tuition remission and dependent education programs.
• Eligible employees working greater than .25 FTE must make mandatory retirement contributions under the New Mexico Education Retirement Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED