Operations Manager

Clean Team • Albuquerque, NM

7d

About The Position

The Operations Manager oversees daily cleaning operations across multiple customer locations in the Albuquerque market, ensuring consistent service quality, efficient staffing, and effective labor management. The role supervises Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator, and works closely with the General Manager to maintain operational standards, address customer needs, and support employee development. The ideal candidate is organized, dependable, results-driven, and comfortable managing multiple teams in a fast-paced service environment.

Requirements

• Previous management, supervisory, or operations leadership experience.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to manage multiple teams, locations, and competing priorities.
• Experience with employee scheduling, labor management, and performance accountability.
• Comfortable conducting site inspections and meeting directly with customers.
• Proficiency with email, reporting tools, and workforce management systems.
• Reliable transportation and flexibility to respond to operational needs, including occasional evenings.

Nice To Haves

• Experience in commercial cleaning, janitorial services, facility management, or related service industries.

Responsibilities

• Direct and oversee daily operations across assigned customer locations.
• Supervise, coach, and support Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator.
• Ensure customer locations receive scheduled cleaning services consistently and efficiently.
• Monitor labor budgets, staffing levels, overtime, and operational expenses.
• Review employee timekeeping, attendance, and labor reports using Chronotek.
• Conduct routine building inspections and customer follow-up visits.
• Address customer concerns promptly and professionally.
• Train and develop employees and operational leadership teams.
• Coordinate staffing coverage for open shifts, employee absences, and urgent service needs.
• Lead daily 4 PM management meetings and follow up on operational priorities.
• Monitor Level Board accounts and ensure corrective action plans are implemented.
• Support recruiting, onboarding, employee documentation, and HR coordination.
• Assist with new customer account launches and operational transitions.
• Coordinate inventory, cleaning supplies, equipment, and operational logistics.
• Prepare and submit daily operational updates to the General Manager.

Benefits

• Competitive salary.
• Opportunities for professional growth and leadership advancement.
• Supportive, team-oriented work environment.
• Company training and ongoing development.
• Stable employment with a growing organization.
• Opportunity to make a meaningful impact on operational performance and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed