Operations Manager

Floor & Decor • New Port Richey, FL

7d

About The Position

The Operations Manager is responsible for store operations and helps provide every customer with an exceptional shopping experience by following company guidelines for sales, customer service, and associate education. The role helps maintain a safe workplace and a safe shopping experience while maximizing store profitability. Working with the General Manager and other store teams, the Operations Manager oversees inventory, customer service, administrative processes, warehouse and logistics activities, and associate performance. The role may require occasional air or car travel and involves frequent exposure to a warehouse environment and moving vehicles.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel objects.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Maintain inventory integrity by supervising cycle-counting and inventory-counting processes.
• Assist the General Manager with store-level human resources or loss-prevention issues as needed.
• Supervise cash-handling practices and ensure required communications with corporate finance.
• Coordinate facility management to support the safety and security of customers and employees.
• Assist the General Manager in managing controllable expenses, staying within budget, and driving profitability.
• Ensure brand and operating standards meet or exceed expectations and maintain store presentation standards.
• Support, model, and enhance customer service, creating a friendly, helpful, knowledgeable, and timely environment for customers and coworkers.
• Focus on customer service during pickup and checkout, and perform claims and other KCM/MOD duties as needed.
• Ensure maximum scheduling coverage, especially during peak traffic periods.
• Interface with corporate headquarters employees.
• Maintain records and reports for inventory, HR-related matters, and cash office records.
• Ensure web orders, including samples, are shipped.
• Manage the checkbook for P&L and assist the CEM with operational budget, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers' compensation matters and related claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct or supervise truck appointments, communicate schedules, and manage scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets in coordination with the warehouse team, including pack-out and overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and define workloads for associates.
• Ensure the store adheres to COP/SOPs.
• Manage direct reports to support performance, monitor associate retention and career development, and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies while supporting company expectations and systems.
• Be available to open and/or close the store effectively and perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed