Operations Manager

CVS Health • Mechanicsville, MD

2d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps fulfill the company’s purpose of supporting people on their path to better health. The role drives store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged and productive store team through leadership, initiative, and leading by example.

The position supports the Store Manager in the total leadership and strategic operation of the store, including overall management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

The role requires a full-time flexible schedule, which may include early morning, overnight, and weekend shifts. Overtime may be needed, as may responding to urgent store issues.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail manager or supervisor.
• High school diploma or equivalent (preferred but not required).

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store crew.
• Communicate information to store crew and supervisors openly and in a timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Support overall store management, supervision, and policy implementation.
• Support sales and inventory management, employee staffing, training and development, and financial management.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED