Operations Manager, DC

ALO • Las Vegas, NV

3d

About The Position

The Operations Manager provides leadership and supervision to an operations team within the same value stream, with the goal of building a world-class operations team. Responsibilities include managing inbound, pick/pack operations, outbound shipments, and inventory. The role ensures that departmental and support personnel focus on continuous improvement and supports a lean culture across inventory, people, and processes.

The Operations Manager is accountable for client service-level agreements and site-specific quality and fulfillment targets. This position develops and manages daily operational strategy, supports a safe and productive campus, leads performance management and associate development, interacts with clients on operational topics, and oversees quality assurance, productivity, training, continuous improvement, and budget management for the value stream.

Requirements

• High school diploma or GED required.
• At least 2 years of progressive operations experience in a manager role.
• Experience leading up to 100 associates.
• Experience creating productivity improvements through continuous improvement efforts.
• Execution-focused and performance-oriented.
• Ability to be flexible.
• Strong communication skills, including verbal and written communication.
• Motivational skills.
• Awareness of internal customer requirements.
• Ability to collaborate and drive performance.
• Ability to analyze data, identify defects, and conduct root cause analysis.
• Ability to identify process opportunities to create growth.
• Ability to establish or enhance quality control procedures.
• Capacity to learn all operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Proficiency with Microsoft Office, with a strong emphasis on Excel.
• Intermediate math skills.

Nice To Haves

• Bachelor’s degree strongly preferred.
• Experience with process improvement methodologies such as Lean or Six Sigma.
• Six Sigma certification preferred.

Responsibilities

• Be accountable for client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day-to-day operational strategy to ensure the campus operates safely and productively.
• Contribute to the development of direct reports.
• Manage the full work week for assigned clients, including second-shift and weekend/donut shifts if applicable.
• Lead the Individual Performance Management program for the area.
• Plan, prioritize, and communicate shift directives to support efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee quality assurance, including establishing metrics, applying industry best practices, and developing tools and processes to meet quality goals.
• Deliver performance evaluations and provide feedback to direct reports, including salaried members of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Own lean process improvement and continuous improvement initiatives.
• Organize and manage resources to improve safety, quality, and customer service while lowering costs.
• Ensure training and skills development programs and value-stream SOPs are up to date and maintained.
• Promote high accountability, engagement, and associate empowerment.
• Manage relationships with on-site seasonal staffing representatives and advise the Director of Operations on seasonal labor needs.
• Manage the value-stream budget.
• Perform other duties assigned by a supervisor or manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED