Operations Manager, DC

Alo Yoga•Las Vegas, NV

About The Position

The Operations Manager provides leadership and supervision to an operations team within a value stream, supporting a world-class operation. The role oversees inbound, pick/pack, and outbound shipment operations, as well as inventory management. It ensures departmental and support personnel focus on continuous improvement and supports a lean culture across inventory, people, and processes. The manager is accountable for client service-level agreements and site-specific quality and fulfillment targets. The role develops daily operational strategies to maintain a safe and productive campus, plans and communicates shift directives, manages quality assurance and performance, and works with clients on operational topics. It also develops direct reports, supports training and skills development, manages resources and the value-stream budget, and promotes accountability, engagement, associate empowerment, and continuous improvement. The position has full work-week responsibility for assigned clients, potentially including second shifts and weekend or donut shifts when applicable. It also manages relationships with on-site seasonal staffing representatives and advises the director of operations on seasonal labor needs.

Requirements

High school diploma or GED required; a bachelor’s degree is strongly preferred.
At least 2 years of progressive operations experience in a manager role.
Experience leading up to 100 associates.
Experience creating productivity improvements through continuous improvement efforts.
Experience with process-improvement methodologies such as Lean, Six Sigma, or similar.
Execution focused and performance oriented.
Ability to be flexible.
Strong communication skills, including verbal and written communication.
Good motivational skills.
Awareness of internal customer requirements.
Ability to collaborate and drive performance.
Ability to analyze data, identify defects, and conduct root-cause analysis.
Ability to identify process opportunities for growth.
Ability to establish or enhance quality-control procedures.
Capacity to learn all operational functions.
Ability to coach, mentor, and motivate direct reports.
Ability to influence and collaborate with peers and upper management.
Proficiency with Microsoft Office, particularly Excel.
Intermediate math skills.

Nice To Haves

Bachelor’s degree.
Six Sigma certification.

Responsibilities

Be accountable for client SLA agreements and site-specific quality and fulfillment targets.
Create and manage day-to-day operational strategy to ensure the campus operates safely and productively.
Contribute to the development of direct reports.
Manage full work-week responsibility for assigned clients, including second shift and weekend/donut shifts if applicable.
Lead the Individual Performance Management program for the area.
Plan, prioritize, and communicate shift directives to ensure efficiency, accuracy, and quality.
Interact with clients on operational topics.
Oversee quality assurance, including establishing metrics, applying industry best practices, and developing tools and processes to meet quality goals.
Deliver performance evaluations and feedback to direct reports, including salaried members of management.
Promote and develop continuous improvement within the value stream.
Deliver productivity and improvements in line with KPIs.
Own lean process improvement and continuous improvement initiatives.
Organize and manage resources to improve safety, quality, and customer service while lowering costs.
Ensure training and skills-development programs and value-stream SOPs are up to date and maintained.
Promote high accountability, engagement, and associate empowerment.
Manage relationships with on-site seasonal staffing representatives and advise the director of operations on seasonal labor needs.
Manage the value-stream budget.
Perform other duties assigned by a supervisor or manager.