Operations Manager

Lakeshore Recycling Systems • Chicago, IL

2d

About The Position

The Operations Manager leads operational efficiency and delivers results in safety, quality, delivery, cost, and cash. The role develops operational talent, addresses performance challenges, and implements sustainable standard practices while working across business units. The Operations Manager oversees daily operations and a team of drivers, dispatchers, and support staff to maintain safety, service quality, and efficiency. The role is accountable for operational and financial goals, including cost control, productivity, and customer satisfaction, and makes decisions about staffing, scheduling, and process improvements. The Operations Manager reports to the General Manager.

Requirements

• Minimum 3 years of experience as an Operations Manager and/or Supervisor.
• Ability to multitask.
• Strong organizational, written, and verbal communication skills.
• Self-starter with a high level of accountability.
• Positive, upbeat attitude and energy for completing tasks.
• Ability to work well under pressure with strong attention to detail.
• Willingness to learn and follow safety procedures.
• Excellent skills in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Promote and communicate adherence to safety policies, health and safety rules, and state regulations; manage safety initiatives and keep safety processes and procedures up to date.
• Promote a culture of high performance and achievement of expected results.
• Drive and track financial performance through the annual operations budget and monthly forecasting; review month-end costs for accuracy and participate in monthly job-cost estimating and financial reviews.
• Develop goals and objectives, implement actions, track performance, and identify opportunities for continuous improvement.
• Work with business units to attract and retain customers and provide quality service; seek to exceed customer expectations and resolve operational quality issues.
• Schedule shifts, plan for call-ins and no-shows, and report department metrics and performance.
• Evaluate customer support and identify solutions to customer issues.
• Set a positive, motivational tone and respond constructively to unpredictable situations and problems.
• Supervise team members, dispatchers, and drivers; evaluate performance, deliver feedback, and develop ways to motivate employees.
• Conduct succession planning and help develop emerging leaders for higher-level roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed