Operations Manager

Schill Grounds Management•North Ridgeville, OH

About The Position

The Landscape Operations Manager oversees the daily productivity of field crews and ensures that work is completed safely, to the required quality standards, and productively. The role supports the company’s purpose and core values, develops crew capabilities, improves job plans and performance, coordinates schedules and resources, and acts as a liaison between field operations and administrative, customer service, and general management functions. The position also supports equipment maintenance programs and may assist with production cost estimates for new opportunities. The manager must be able and willing to travel locally as needed. Schedules may vary and require extended hours or weekend work; during snow season, nighttime, weekend, and holiday work may be needed for snow removal. Work is outdoors in varied weather, including rain, snow, sun, extreme cold, and heat.

Requirements

Valid driver’s license and an acceptable driving record that meets fleet insurance standards.
Must be able to pass a drug and alcohol test.
Knowledge of local turf types, shrubs, groundcover, and seasonal color materials, including growth characteristics, appropriate maintenance techniques, and common issues.
Strong computer skills and ability to adapt to new software programs.
Ability to move and/or lift up to 60 pounds consistently.
Ability and willingness to drive or travel locally as needed.
Ability to work outdoors in varied weather conditions.
Schedules may require flexibility for extended hours and weekends; snow-season work may include nights, weekends, and holidays.

Nice To Haves

Ability to communicate in both English and Spanish.
Eight years of landscape experience, including three years as a supervisor or manager; experience requirements may be flexible based on other qualifications.
Good written and oral communication skills.
Ability to develop strong professional relationships with customers.
Self-motivation.
Creative problem-solving and capacity to innovate.
Team-oriented approach.

Responsibilities

Train employees on safety procedures and policies and strictly enforce them.
Ensure work meets required quality standards and satisfies customers.
Participate in the company’s Quality Control System.
Oversee training and certification activities.
Identify and improve the performance of lower-performing crew leaders and crews.
Build crew capabilities through training, instruction, education, correction, and follow-up.
Ensure crews are dispatched with job hours, a clear scope of work, and proper equipment.
Ensure crews work productively and consistently with the company’s Production System.
Ensure each crew has a plan covering scope, task sequence, staffing, qualifications, training and certification, equipment, and work-hour targets.
Periodically challenge established job plans and continuously improve them.
Create plans for new jobs before work begins.
Identify low-performing jobs and re-plan work to improve performance.
Develop crew schedules that account for and optimize job locations, equipment allocation, crew skills, customer preferences, productive timing, and job hours.
Support the mechanic’s preventative maintenance, repair procedures, safety and function inspections, and inventory systems.
Assist as appropriate in developing production cost estimates for new opportunities.
Serve as a liaison between field operations and administrative, customer service, and general management functions.
Follow company policies and procedures.
Perform other duties as assigned.