Operations Manager

SECURITY INDUSTRY SPECIALISTS INC•New York, NY

10d•$115,000 - $120,000•Onsite

About The Position

The Operations Manager is responsible for reducing risk, responding to incidents, and limiting liability exposure within the client’s Global Safety & Security operations. The role partners with the client Global Safety & Security Management team to develop, implement, and manage physical security, safety, executive protection, special events, investigations, and risk management programs aligned with the client’s culture, values, and policies. The Operations Manager reports directly to the Director of Operations. The position manages operations at a local client campus, including budget, performance metrics, and contract management. It identifies opportunities to improve programs, expand services, improve customer service, and implement other changes. The role also establishes measurable reporting for alarm monitoring, incident response, performance metrics, and other service areas, and responds to emerging events, issues, staffing deficiencies, and client requests. The position is full-time, located at the employer’s New York City office, and offers an annual salary of $115,000–$120,000, depending on experience. Employees may be eligible for health, dental, vision, and 401(k) benefits, as well as paid time off including Sick/Safe Time.

Requirements

Bachelor’s degree in criminal justice, emergency management, business management, or a related discipline, or equivalent.
Five or more years of experience in safety and security management or supervision, law enforcement or military, or security control room supervision.
ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP).
Proficiency with PC and iOS hardware and software, including word processing, data analysis, Lenel, and Salesforce.
Complete and maintain state guard certification as prescribed by state law, as well as client-requested certifications; documentation and fees are the employee’s responsibility unless otherwise noted.
Dependable team player with business maturity and enthusiasm, and the ability to deliver a high level of customer service.
Flexibility to work any shift on any day of the week, Monday through Sunday, and willingness to assist the team when needed.

Responsibilities

Design, develop, implement, and manage the client’s physical security operations, including post orders, standards, policies, and procedures.
Coordinate, plan, communicate, and liaise regularly with the client Global Safety & Security management team and the SIS Executive team on physical security, safety, executive protection, special events, investigations, and risk management programs.
Manage operations at the local client campus, including budgets, performance metrics, and contract management.
Identify program improvements, service expansions, customer service improvements, and other operational changes.
Create measurable reporting processes for alarm monitoring, incident response, performance metrics, and other service areas.
Respond promptly to emerging events, issues, staffing deficiencies, and client requests.
Perform other related duties as required.