Operations Manager
About The Position
The Operations Manager is a member of the CVS/pharmacy Store Management team and helps fulfill the company purpose of supporting people on their path to better health. The role drives store execution and performance and builds consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged and productive store team through strong leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The role requires a full-time flexible schedule, including some early morning, overnight, and weekend shifts. Overtime may be needed, and the Operations Manager must respond to urgent store issues when they arise.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail manager or supervisor.
- High school diploma or equivalent preferred, but not required.
Responsibilities
- Support overall store management, supervision, and implementation of company policies.
- Support sales and inventory management.
- Support employee staffing, training, and development.
- Support financial management and customer service leadership.
- Lead store crew and work effectively with team members.
- Supervise, assign, and direct the activities of the store crew.
- Communicate information to store crew and supervisors openly and promptly.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service practices by greeting customers, offering help, and thanking them.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
