Operations Manager
About The Position
An Operations Manager at VENT Fitness is a self-motivated leader who thrives on competition and can motivate a team and inspire members. The role creates a high-energy, positive member experience by ensuring excellent customer service for members and guests. The Operations Manager oversees people and profit centers at the front of the club and leads customer service objectives and retail sales. Responsibilities include hiring, training, validating, and scheduling the Front Desk Customer Service and Energy Bar teams, as well as managing the production, sales, ordering, and inventory performance of the Energy Bar, shop, tanning, and HydroBed services. The Operations Manager also leads daily club operations when the Club Manager and Assistant Manager are absent, emphasizing customer service, staff development, and maintaining a clean, well-run facility. Membership to VENT Fitness is included.
Requirements
- Staff leadership and team-building skills are a must.
Nice To Haves
- Retail experience is preferred.
- Merchandising, inventory management, sales, and cash-handling experience are helpful.
Responsibilities
- Create a high-energy, positive member experience by ensuring a high level of customer service to members and guests.
- Oversee people and profit centers at the front of the club and lead customer service objectives and retail sales.
- Hire, train, validate, and schedule the Front Desk Customer Service and Energy Bar teams.
- Manage production, sales, ordering, and inventory performance for the Energy Bar, shop, tanning, and HydroBed services.
- Lead daily club operations in the absence of the Club Manager and Assistant Manager.
- Focus on customer service, staff development, and maintaining a clean, well-run facility.
Benefits
- VENT Fitness membership included.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
