Operations Manager

Schulte Companies•Warwick, RI

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Operations Manager to oversee hotel operations under the direction of the General Manager. The role supports the company’s hospitality-focused service culture and is responsible for guest satisfaction, brand standards, financial performance, staffing, and the smooth operation and upkeep of the property. The Operations Manager also helps ensure events and conferences run smoothly and that the property complies with applicable licensing, health and safety, security, and other statutory requirements.

Requirements

Minimum of two years' experience as an Assistant General Manager.
Ability to communicate effectively verbally and in writing.
Demonstrated ability to lead a team.
Excellent attention to detail.
Financial savvy.
Proficiency in Microsoft Office.

Nice To Haves

Bachelor's degree in Hospitality Management or Business.

Responsibilities

Manage budgets and financial plans and control expenditure.
Oversee hotel operations under the direction of the General Manager.
Ensure overall guest satisfaction to drive brand metrics.
Ensure compliance with brand standards.
Maintain statistical and financial records.
Set and achieve sales and profit targets.
Recruit, train, and monitor staff.
Plan work schedules for individuals and teams.
Meet and greet customers.
Handle customer complaints and comments.
Address problems and troubleshoot.
Ensure events and conferences run smoothly.
Supervise maintenance, supplies, renovations, and furnishings.
Deal with contractors and suppliers.
Ensure security is effective.
Carry out inspections of property and services.
Ensure compliance with licensing laws, health and safety requirements, and other statutory regulations.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work performed today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with the company's PTO policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
A rewarding, fun, and flexible work environment.
Perks and an atmosphere designed to encourage and promote career growth within the company.