Operations Manager
About The Position
The Operations Manager – POD Leader for Emergency Call Handling and Computer Aided Dispatch is the central operational driver for daily workflow execution, line prioritization, and coordination across multiple operational lines. The role addresses operational bottlenecks, enforces process discipline, maintains inventory accuracy, and serves as a bridge among Warehouse Operations, Engineering, Purchasing, and Project Management. The position oversees procurement, warehouse management, and transportation operations; develops inventory strategies and standard operating procedures; manages supplier and logistics-provider relationships; and partners with sales and finance on demand forecasting and S&OP. It uses operational metrics and ERP/WMS data to identify bottlenecks and support continuous improvement. Travel is under 10%.
Requirements
- Bachelor’s degree in Supply Chain Management, Business Administration, Operations, or a related field.
- At least 5 years of progressive supply chain or logistics experience.
- At least 2 years in a supervisory or management role.
- Advanced proficiency with ERP systems such as SAP, NetSuite, or Oracle, and Warehouse Management Systems (WMS).
- Strong Excel and data-modeling skills.
- Strong negotiation skills, root-cause analytical problem-solving, and cross-functional leadership.
Nice To Haves
- Master’s degree.
- APICS/CSCP certification.
Responsibilities
- Oversee day-to-day operations across procurement, warehouse management, and transportation systems.
- Develop and execute inventory management strategies to optimize stock levels, minimize holding costs, and prevent stockouts.
- Establish standard operating procedures to improve operational consistency and regulatory compliance.
- Manage relationships with suppliers, third-party logistics providers, and freight carriers to ensure SLA compliance.
- Monitor vendor performance metrics and conduct periodic quality and delivery audits.
- Partner with sales and finance teams to analyze demand trends and maintain accurate S&OP forecasts.
- Track KPIs, including OTIF, inventory turnover, cycle time, and freight cost per unit.
- Use ERP/WMS data to identify process bottlenecks and implement lean continuous improvement initiatives.
- Prioritize daily workflows, coordinate across operational lines, address floor-level bottlenecks, enforce process discipline, and maintain inventory accuracy.
- Coordinate operations across Warehouse Operations, Engineering, Purchasing, and Project Management.
Benefits
- Incentive bonus plans
- Medical, dental, and vision benefits
- 401(k) with company match
- 10 paid holidays
- Generous paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
