Operations Manager

Stores•Nags Head, NC

18d

About The Position

The Operations Manager assists in achieving the business unit’s sales goals under limited supervision. The role leads and develops the team to support excellent store operations, customer service, and sales performance. It includes providing Crew Members with sales and product training, helping customers find appropriate boating products, and supporting customer loyalty and satisfaction. The Operations Manager also oversees operational standards, inventory, merchandising, payroll accuracy, safety, legal compliance, and Asset Protection. The role may oversee operations in Hub locations as required and serves as Manager on Duty during assigned shifts. Nights, weekends, and holidays may be required based on business needs.

Requirements

High school diploma or equivalent.
Minimum age of 18 years.
Excellent verbal and written communication skills.
Strong customer service and sales capabilities.
Attention to detail and effective time management.
Strong analytical abilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks.
Proficiency in Microsoft Office Suite or related software.
Ability to work nights, weekends, and holidays based on business needs.
Ability to stand and walk continuously throughout the retail space and wear and communicate through a headset continuously.
Frequent climbing, bending, stooping, and twisting.
Ability to occasionally operate equipment, including forklifts.
Ability to frequently lift up to 50 pounds to shoulder height without assistance.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Lead and develop the team to ensure excellent store operations.
Greet and engage customers to understand and meet their boating needs.
Prioritize and plan work to drive results and achieve business goals.
Equip Crew Members to handle diverse transactions and provide seamless customer experiences.
Oversee operations in Hub locations as required.
Ensure inventory accuracy through perpetual counts, cycle counts, and related activities.
Oversee price changes and pricing audits.
Assist with strategies to grow customer count, loyalty memberships, and store traffic.
Plan and execute merchandising resets and maintain Planogram (POG) integrity.
Initiate and enforce operational and personnel policies.
Ensure payroll is accurate and timely.
Verify compliance with Asset Protection standards.
Maintain a safe and clean store environment and ensure adherence to legal requirements.
Ensure the store and staff exemplify brand and service standards.
Maintain knowledge through company- and industry-sponsored training.
Complete all open Omni orders by the end of the day.
Serve as Manager on Duty during assigned shifts.
Provide product knowledge and suggest additional products or services to customers.
Drive customer experience, store conversion, add-on sales, and Plus Plans.
Perform other job-related responsibilities as assigned.