Operations Manager

CTDI•Charlotte, NC

About The Position

The Operations Manager oversees the day-to-day operations of the warehouse, managing and coordinating departments to ensure smooth workflow, drive P&L results, and achieve operational goals. The role includes overseeing production processes, managing budgets, implementing strategies to improve efficiency, and ensuring compliance with company policies and industry regulations. The position works the 1st shift, 6:00 a.m. to 2:30 p.m., Monday through Friday, in a warehouse environment. CTDI is an engineering, repair, and logistics company serving major wireless telecommunications, high-speed internet, and cable providers. The company has more than 11,000 U.S. employees across over 60 U.S. operations and more than 20,000 employees worldwide.

Requirements

At least 5 years of leadership experience, preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing, or service environment, including experience with P&L or budgets.
Ability to manage a demanding workload, prioritize tasks, and consistently meet deadlines.
Strong analytical and numerical skills, including the ability to analyze data, identify trends, and make data-driven decisions.
Ability to work independently and engage proactively in a warehouse setting.
Proficiency with warehouse management systems (WMS), inventory control software, and Microsoft Office.
Strong leadership and interpersonal skills, including the ability to communicate, motivate, and influence people at all organizational levels.
Problem-solving and decision-making skills, a strategic mindset, and a focus on results and continuous improvement.
Knowledge of project management and the importance of prioritizing deadlines.
General knowledge of OSHA standards.
Must be authorized to work in the United States.
Must be at least 18 years of age.

Nice To Haves

Experience working with UKG and Kronos.
Experience supervising temporary staff.
Technical background.
Advanced ability to flex communication style.
Bachelor's degree in a related field, or equivalent hands-on experience.

Responsibilities

Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping, to ensure timely and accurate execution.
Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance efficiency.
Manage reports, statistical analysis, and daily P&L reporting, including possible participation in daily P&L calls with Corporate management.
Monitor inventory levels, track stock movements, and improve inventory management to minimize stockouts, overstock, and holding costs.
Meet or surpass daily KPIs and provide accurate reporting that exceeds customer expectations.
Lead and motivate warehouse staff through guidance, training, and performance feedback.
Collaborate with logistics, procurement, customer service, and other cross-functional teams to coordinate operations and address customer needs.
Communicate with Corporate management and customers to ensure adherence to SLAs, meet expectations, and promptly resolve issues.
Address and resolve employee concerns as part of employee relations initiatives.
Provide next-level support for escalated issues during work shifts.
Work with Corporate to facilitate escalations requiring corporate resources, such as IT or network support, for troubleshooting or process improvement.
Use warehouse management systems and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decisions.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties assigned based on the business supported by the warehouse.