Operations Manager

Housing Works • New York, NY

15d • $30 - $35 • Onsite

About The Position

The SHIP Operations Manager ensures the program maintains a full roster of affordable, well-maintained scatter-site apartments that meet HUD NSPIRE standards, are at or below HUD Fair Market Rent standards, and satisfy HUD Rent Reasonableness requirements. The role supervises the program’s Housing Operations staff, including a Housing Specialist and two Operations Assistants. The position requires staff to be present at the program site 100% of the time.

Requirements

• High school degree or GED.
• At least three years of related experience supervising and managing staff.
• Possess and maintain a clean New York State driver’s license.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Willingness to work occasional overtime and flexibility in scheduling work time.
• Ability to prioritize and multitask.
• Ability to work with the street homeless population.
• Ability to maintain a high level of client confidentiality.
• Excellent internal and external customer service and interpersonal skills.
• Strong verbal and written communication skills, including the ability to communicate with all levels of management.
• Self-motivated and self-directed, with the ability to assert oneself.
• Excellent time management skills.
• Ability to work with colleagues to solve problems.
• Ability to lift 50 pounds with proper assistance and tools.
• Ability to be present at the program site 100% of the time.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Maintain a full roster of affordable, well-maintained scatter-site apartments that meet HUD NSPIRE standards, are at or below HUD Fair Market Rent standards, and satisfy HUD Rent Reasonableness requirements.
• Supervise the Housing Operations staff, including a Housing Specialist and two Operations Assistants.
• Ensure apartment repairs are completed promptly by landlords, management companies, or program staff.
• Inspect apartments when leased and at least annually to ensure they meet NYSPIRE standards.
• Develop and maintain administrative systems to monitor, track, and organize repairs, work orders, furniture and supply orders, HQS inspections, and NYSPIRE inspections.
• Ensure work orders comply with the Scatter Site Work Order Time Frame Policy and Procedures.
• Plan, direct, and assign maintenance and repair tasks to Operations staff according to Housing Works’ Work Order Policy and Procedures.
• Ensure client placement, transfer, and move-out policies and procedures are followed, apartment turnovers and placements are completed within established time frames, and vacant apartments are secure.
• Order furnishings, supplies, equipment, and materials as needed, and maintain a database of purchases.
• Ensure HUD Environmental Reviews are completed annually.
• Recommend whether apartment leases should be renewed.
• Coordinate client moves.
• Provide excellent customer service while maintaining confidentiality.
• Perform other responsibilities and duties as assigned.
• Participate enthusiastically in advocacy and direct actions to end homelessness and HIV/AIDS.

Benefits

• Choice of three comprehensive healthcare plans; Housing Works covers most of the plan cost, with the employee paying a portion based on salary.
• Accrual of paid time off beginning immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED