Operations Manager

Allied Universal • Salt Lake City, UT

11d

About The Position

Allied Universal is hiring an Operations Manager to oversee delivery of security services across assigned client sites. The role leads frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance, while serving as a key support and escalation point for employees and clients. The Operations Manager works to maintain contractual staffing levels, workforce stability, service quality, and consistent operations, while building strong client relationships. The position is based in Salt Lake City, Utah, and pays $56,000 per year.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company or personal vehicle for business purposes.
• At least three years of leadership experience in a high-volume workforce environment, preferably in protective services.
• Experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data for decision-making.
• Meet any applicable state or local licensing requirements, which may be required before employment.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage selection and placement of security professionals and first-line supervisors; develop career and performance improvement plans; and assess low-performing employees for replacement, upgrade, or transfer.
• Make job offers and transfer offers in accordance with company procedures and post contract requirements; maintain and publish the weekly Open Post List and manage division or branch job openings.
• Create and manage post schedules in WinTeam, maintain schedule accuracy, and ensure adequate coverage and staffing under contract requirements.
• Manage branch overtime through effective scheduling and maintain a qualified pool of flex personnel to cover vacancies.
• Maintain proactive contact with Security Professionals to support effective utilization, training, and readiness for placement.
• Review the weekly No Hours Report with branch Human Resources staff and disposition employees in accordance with company policies.
• Receive timesheets, update schedules as needed, and run weekly payroll according to company procedures.
• Maintain accurate payroll records, resolve discrepancies promptly, and communicate their status to affected employees.
• Follow timekeeping and break policies, document required acknowledgements, and audit timekeeping records weekly.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items.
• Represent the company in matters such as unemployment and workers’ compensation hearings, union meetings where applicable, state agency activities, and depositions.
• Conduct and document disciplinary and counseling sessions, follow up on issues, and initiate and complete termination procedures when needed.
• Promote employee morale and retention through proactive communication and timely problem resolution, and apply personnel procedures consistently.
• Enforce post-specific policies and procedures through communication and training, using field training staff when appropriate.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• 401(k) participation for eligible employees.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED