Operations Manager

CVS Health

8d•$20 - $34

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team. Under the supervision of the Store Manager, this role supports the store’s overall leadership and strategic operations, drives store execution and performance, and builds customer loyalty through excellent service. The Operations Manager maintains an engaged and productive store team through strong leadership, initiative, and leading by example. Responsibilities span store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The role includes leading store crew members, supervising and directing their activities, communicating information openly and promptly, and supporting the Store Manager with operational and service improvement plans. It also involves assisting customers with questions, problems, and complaints, and promoting CVS’s customer service culture by greeting customers, offering help, and thanking them. The position is full-time, with a flexible schedule that may include early morning, overnight, and weekend shifts. Overtime may be needed, and the Operations Manager must respond to urgent store issues when they arise.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store when they arise.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent preferred, but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store’s crew.
Communicate information to store crew and supervisors in an open and timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, and financial management.