Operations Manager

Capitol Compliance Associates•Washington, DC

31d•Onsite

About The Position

Capitol Compliance Associates is seeking a reliable operations professional to ensure seamless day-to-day operations for our firm. This position manages the D.C. office, effectively coordinating tasks between remote employees and associates. Excellent communication and organization skills are required to balance multiple ongoing tasks and ensure all stakeholders remain informed. The preferred candidate will also have an enthusiasm for training as well as the patience that is required for developing employees. This position reports to the Chief Operating Officer and the candidate must reside within a commutable distance to the Washington, D.C. office or be willing to relocate as physical presence is required.

Requirements

At least 5 years of experience in an operations or administrative support role
At least 2 years of management experience
Must reside within a commutable distance to the Washington, D.C. office or be willing to relocate
Must be able to pass a pre-employment background screening

Nice To Haves

Experience handling mail and money is preferred
Experience within a hybrid remote office is preferred
Enthusiasm for training
Patience required for developing employees

Responsibilities

Supervises associates, fostering teamwork and engagement among the team.
Assigns tasks and helps associates prioritize, ensuring the team can see the big picture and understand the impact of their work.
Coordinates data support between the associates and compliance staff, ensuring associates are trained on and apply the skills they need to progress.
Serves as back-up for the team.
Builds rapport and trust with compliance staff while coordinating tasks for clients.
Coordinates the process for incoming mail to ensure seamless client operations. This includes troubleshooting errors, communicating about the process and any adjustments, executing quality control, and filling in when there are gaps.
Helps with administrative items, such as answering phones and running external errands.
Helps to ensure a safe working environment for employees, putting in maintenance requests as necessary and coordinating service.
Responsible for inventory management and making sure the office is fully stocked with the necessary supplies and equipment.
Helps to coordinate projects related to information technology or cyber security.
Helps to onboard new employees, training them on our systems, and integrating them into CCA’s culture.
Helps to coordinate team building activities and other engagements.