Operations Manager

CVS Health • Boca Raton, FL

20d • Onsite

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team, helping people on their path to better health by driving store execution and performance and building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through leadership, initiative, and leading by example.

The Operations Manager supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

The role requires a full-time flexible schedule, although the position is identified as part-time with 28 anticipated weekly hours. Some early morning, overnight, and weekend shifts may be required, as well as overtime and responding to urgent store issues. The typical pay range is $20.00–$34.00 per hour. This part-time position is eligible for benefits and programs depending on hours worked and eligibility, including dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail manager or supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store’s crew.
• Communicate information to store crew and supervisors openly and in a timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Support store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, depending on hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED